Director of Childcare & Family Services

Position Summary

The Director of Childcare & Family Services will oversee the quality, compliance, and growth of licensed childcare programs, ensuring alignment with organizational goals and state regulations. The Director of Childcare & Family Services will report directly to the CEO and work closely with leadership to enhance program quality, capacity, and sustainability.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Program Quality and Compliance
• Implement quality control systems, including regular audits (e.g., C-QUIP).
• Ensure compliance with all licensing requirements, including renewals, site visits, and revisions.
• Stay updated on regulations and guidance from the Department of Early Education and Care (EEC), providing actionable updates to the team.
• Develop assessment tools and standard operating procedures to establish and maintain baseline quality standards across sites.
• Collaborate with Billing and Contracts team members monthly or as needed.
• Develop strategies to support families by providing information & access to community services beyond those provided by the YMCA.
• Help program site staff to build strength-based relationships with all families through meaningful engagement.
• Represent YMCA Southcoast at community meetings/networking events
• Recommend training programs to build skills and capacity, as needed.
• Provide coaching and foster strong professional relationships with staff.
• Maintain and improve curriculum standards with an emphasis on quality and consistency across programs.
• Collaborate on expanding childcare offerings to address family needs.
• Audit programs regularly ensure adherence to organizational and licensing standards.
• Collaborate with association grant writer and Executive Directors as needed about opportunities to support program growth.
• Collaborate with marketing team for childcare needs (i.e., promotion, marketing materials, etc.)
• Ensure timely completion of licensing renewals, extensions, and other regulatory requirements with Executive Directors.
• Conducted and oversaw site visits, ensuring all sites met and exceeded licensing standards.
• Create evaluation tools for ongoing program accountability and improvement.
• Collaborate with Association Office and Licensure to maintain transportation billing and contract services.
• Mission and Community Oriented:
  Accepts and demonstrates YMCA values. Works effectively with people of diverse backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill a community need. Recruit, volunteer, and build effective, supportive working relationships with them.
• People Oriented:
  Seeks first to understand the other's point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively.
• Results Oriented:
  Strives to meet or exceed goals and deliver a high value experience for members or clients. Embraces innovative approaches and discovers ideas to create a better program participant experience. Makes sound judgments and transfers learning from one situation to another.
• Personal Development Oriented:
  Accurately assess personal feelings, strengths, limitations, and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Bachelor's degree (required);
Child Development or related field (preferred).

Minimum of 2 years of experience in licensed childcare programs, including preschool settings.

• Proven experience in staff development and family engagement.
• Knowledge of licensing regulations and quality standards.

Strong leadership and supervision skills.

• Excellent communication and collaboration abilities.

The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform essential functions of this position.

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.