Retail Store Area Supervisor; Key Holder

Retail Store Area Supervisor (Key Holder) - Full Time

Job Category
:
Stores

Requisition Number
: RETAI
016793

Apply as needed through the application portal.

• Posted:
  March 5, 2026
• Full-Time
• On-site
• Rate: $19 USD per hour

New Bedford, 1068 Kings Highway, New Bedford, MA 02745, USA

Note:

This description may list one primary location; confirm if multiple sites apply.

Compensation
:
The pay range for this position is $19.00 - $21.00 / hour and is based on experience.

Company Overview

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. We are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

• 30% Associate Discount:
  Enjoy exclusive savings on our products
• Wellbeing Time &  Access:
  Resources for personal well-being and family care needs
• Generous Paid Time Off:
  Sick Time, Vacation, and Holiday Pay
• Comprehensive Health & Wellness:
  Medical, Dental, Vision, Life Insurance, and more
• Flexible Spending Account (FSA):
  Pre-tax savings for healthcare and dependent care
• Short-Term Disability:
  Income protection for temporary illness or injury
• Accolade Care:
  Personalized healthcare support

The Store Area Supervisor oversees daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates are encouraged to pursue growth toward leadership positions.

• Champion exceptional customer service for diverse clientele, fostering a welcoming environment
• Bridge the gap between customers and corporate customer service, ensuring effective resolution
• Promote company-wide customer initiatives (donations, loyalty programs, promotions)
• Create effective work schedules for the assigned area
• Provide guidance and support to the team to ensure task completion and a collaborative environment
• Support training for store associates in the area
• Manage merchandise presentation and ensure adherence to company guidelines
• Maintain accurate signage and ticketing; manage backroom stock and sales floor flow
• Verify pricing accuracy of incoming shipments; report errors
• Identify, separate, and display priority items
• Handle packouts, returns to warehouse, transfers, recalls, and returns per policy
• Uphold store safety and maintenance standards
• When designated, supervise store operations including opening/closing
• Operate a cash register as needed
• Adhere to all company policies and procedures

• 1 or more years of professional experience in retail required
• Customer service, training, and merchandising/receiving/stocking experience preferred
• Computer skills (Google Workspace: Email, Sites, Slides, Drive, Docs, Sheets) and Qlik
• Availability to work nights and weekends
• Must be 18 years of age or older
• Ability to work in a climate-controlled environment; physical tasks including lifting up to 35 lbs
• Reasonable accommodations may be made for disabilities

• Eligible for Referral Bonus
• Tuition Reimbursement
• Profit Sharing Bonus
• 401K
• OSJL Vacations & Discounts

This job description does not list all duties; management may assign additional duties as needed. The company reserves the right to revise this description. You are an at-will employee.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.