Director of Customer Care

Posted Wednesday, January 14, 2026 at 5:00 AM

For over 100 years, Sid Wainerhas been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family-founded in 1914, Sid Wainerhas grown from a regional produce supplier into a leading curator of specialty foods. From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood,Sid Wainersources the best of the best from around the world.

Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences.

Rooted in tradition and driven by innovation, Sid Wainercontinues to serve New England’s finest chefs with integrity, passion, and a chef-first mindset.

This is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology. You will be responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels.

• Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures
• Create a culture and processes which achieve the business goals and objectives with regards to their customer service;
• Reduction of the cost to serve
• Empower and Engage the Customer Service Team
• Identify new tools and technologies to better serve the customer
• Drive better sales through service
• Use Customer Insight and Root Cause Analytics to identify company wide improvements and present these to the Board/Senior Stakeholder Peers.
• Act as the Voice of the Customer across the organization.
• Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.
• Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements.
• Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements
• Continually develop improvements and embed successful change projects.
• Drive quality and consistency
• Partner with Client relations to optimize existing Client profitability through business planning and collaboration and deliver increased revenue streams.

• Extensive experiencing of managing operational customer service teams
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
• Proven Management and/or relationship management experience at a senior, strategic level role.
• Demonstrate ability to motivate and communicate with others at all levels
• Influential relationships skills e to use these relationships to deliver service improvements
• Excellent communication and negotiation skills.
• Able to adapt and succeed in a changing environment
• Evidence of well-developed leadership skills.

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The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation,pregnancy, gender identityor any other characteristic protected by applicable federal, state, or local laws.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

We are dedicated to building an inclusive and diverse workforce.