Team Lead-Patient Access Services

Team Lead – Patient Access Services

Southcoast Health is a not‑for‑profit, charitable health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island. The organization provides inclusive, ethical workplaces where caregivers offer world‑class, comprehensive healthcare close to home.

Find out why Southcoast Health has been voted “Best Place to Work” for 7 years in a row.

Hours: 40 hrs per week
Shift: Flexible shifts, 3:00 pm – 11:00 pm; vacation coverage for 1st shift team lead if needed; weekly on‑call coverage with team lead call group
Location: St. Luke’s Hospital – New Bedford, MA; multisite – Charlton, St. Luke’s and Tobey

Mid‑Senior Level

Full‑time

Other

• A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package
• Employee Wellbeing Program
• 403B retirement plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

Position reports to the Manager, Patient Access Revenue Cycle or designee. Serve as the super‑user and lead in a facility setting. Perform diversified duties in support of the Patient Access department, including, but not limited to, providing leadership and direction to assigned personnel. Create positive relationships and excellent patient experience throughout the facility including but not limited to the patient arrival and registration process.

Responsible for ensuring coverage for quality registration 7 days a week, 24 hours a day, throughout the facility. Monitor and maintain quality data to hold staff accountable to department metrics and standards. Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections. Act as the resource and provide education to staff. Maintain productivity of staff and ensure registration functions of the system are maintained as a supplement to emergency room arrival & registration.

Oversee the expired patient process. Manage safe keeping of patient valuables.

• Associates Degree in a related field or equivalent experience required;
  Bachelor’s degree preferred.
• Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
• 3‑5 years of experience in a related leadership role.
• Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action, and leading employees).
• Proficiency with technology, including computers, software; demonstrated excellent communication and organization skills, leadership experience preferred.
• Proficiency with Microsoft Office, an Electronic Health Record, and other web‑based portals required.
• Proficiency with Epic registration, scheduling and billing required.
• Medical Terminology certification is preferred.
• Must be fully vaccinated against seasonal influenza and the COVID‑19 virus or be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt, once hired.

Pay rate will be determined based on level of experience.

Pay Range: USD $26.24 – $44.11 per hour

Weekly on‑call coverage with team lead call group.

Southcoast Health is an Equal Opportunity Employer.