Team Lead-Patient Access Services

About Southcoast Health

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission – it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not‑for‑profit, charitable health system with multiple hospitals, clinics, and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world‑class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted "Best Place to Work" for 7 years in a row!

We are searching for a talented Team Lead – Patient Access Services.

• Hours:
  
  40 hrs
• Shift: Flexible shifts and hours, 3:00 pm – 11:00 pm / vacation coverage for 1st shift team lead if needed; weekly on‑call coverage with team lead call group
• Location:
  
  St. Luke's Hospital – New Bedford, MA; multisite Charlton, St. Luke's, and Tobey

Position reports to the Manager, Patient Access Revenue Cycle or designee. Serve as the super‑user and lead in a facility setting. Perform diversified duties in support of the Patient Access department, including, but not limited to, providing leadership and direction to assigned personnel. Create positive relationships and excellent patient experience throughout the facility including patient arrival and registration process. Responsible to ensure coverage for quality registration 7 days a week, 24 hours a day, throughout the facility.

Monitor and maintain quality data to hold staff accountable to department metrics and standards. Ensure optimal reimbursement through accurate registration, insurance verification, and upfront collections. Act as the resource and provide education to staff. Maintain productivity of staff and ensure registration functions of the system are maintained as a supplement to emergency room arrival & registration. Oversee the expired patient process.

Manage safekeeping of patient valuables.

• Associate’s degree in a related field or equivalent experience required; bachelor’s degree preferred.
• Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
• 3–5 years experience in a related leadership role.
• Minimum one (1) year of prior Team Lead or coaching experience required, including hiring staff, delivering corrective action, and leading employees.
• Proficiency with technology, including computers, software, Microsoft Office, an Electronic Health Record, and other web‑based portals required.
• Proficiency with Epic registration, scheduling, and billing required.
• Medical Terminology certification preferred.
• Must be fully vaccinated against seasonal influenza and the COVID‑19 virus or be exempt from the requirement for medical or personal reasons by signing a statement certifying your exemption once hired.

• A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve.
• Competitive pay and comprehensive benefits package.
• Generous earned time‑off package (for regular status employees scheduled to work a minimum of 24 hours).
• Employee wellbeing program.
• 403(b) retirement plan with company match.
• Tuition assistance / federal loan forgiveness programs.
• Professional growth opportunities and customized leadership training.

Compensation:
Pay rate will be determined based on level of experience.

Southcoast Health is an Equal Opportunity Employer.