Patient Transport & Front Desk Specialist

Driver Requirements

• Provide a valid driver’s license and current driving record.
• Provide a current copy of auto registration with automobile insurance (only if using own personal vehicles).
• Provide a current copy of vehicle’s inspection report (only if using own personal vehicles).

• Compliance with Federal Regulations, 42 CFR Part II, Confidentiality of Alcohol and Drug Abuse Patients.
• Transport clients to pre‑arranged designated areas.
• Pick up and deliver from and to various pre‑arranged destinations for administrative purposes.
• Recognize appropriate boundaries and report inappropriate behavior.
• Must not veer off of designated routes for any unauthorized stops.
• Utilizes standard precautions at all times.
• Demonstrates behaviors that recognize the rights of patients as defined by the patient rights.
• Provide a smoke‑free environment in both company and personal vehicle.
• Will be responsible to complete an incident/accident/environmental report when required.
• Will maintain vehicle transportation log on each vehicle.
• Will inspect vehicle prior and after each transport, including presence of first aid kit.
• May be required to escort/remain with client when needed.
• Keep vehicle maintained and clean at all times.
• Other duties as assigned by Area/Program Director.

• Knowledge of Basic Computer Skills and Software Experience in Office/secretarial environment.
• Must type at least 45 words per minute.
• Detail oriented.
• Ability to meet the public;
  Must present as professional and courteous at all times internally and externally.
• Certification in the HPTC approved de‑escalation program.
• Possess a good telephone manner.
• TB screening.

• Compliance with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients and HIPAA Regulations.
• Collects and enters data needed for various reports.
• Meet and greet all visitors and assist with their requests.
• Provide basic public relations with clear and adequate information.
• Maintain accurate visitor log and signed confidentiality visitor letters.
• Receive, screen, and direct all incoming switchboard telephone calls to the facility.
• Take messages when staff members are not available to receive calls.
• Transfer the switchboard at the end of shift, to appropriate department.
• Receive all deliveries (other than dietary and housekeeping items) and distribute accordingly and follow drop‑off policy procedures.
• Maintain reception area, replenish community handouts, keep area neat, ensure proper working order of all office machines, and report any repairs to the appropriate service company.
• Provide assistance to employees needing assistance with proper machine use.
• Secure all doors and windows of area at the end of shift.
• Sort, date‑stamp and distribute all incoming mail, including patient mail.
• Sort, weigh and stamp all outgoing mail (to include UPS and overnight packages).
• At end of day, responsible to arrange delivery to post‑office any pre‑stamped mail.
• Arrange postal machine postage and repairs.
• Track and update mail service changes as needed.
• Maintain postage petty cash and weekly reconciliation.
• Maintain accurate office supply system, including ordering and receipt of all office supplies.
• Verify accurate delivery and return of any supplies as needed; compare suppliers for best pricing.
• Coordinate emergency codes and evacuation procedures for entire facility.
• Perform basic secretarial functions as assigned by COO and/or Supervisor.
• Attend mandatory training/meetings; ability to respond to TTY and in‑house codes.
• Utilize universal precautions at all times.
• Demonstrate behaviors that recognize the rights of patients as defined by the patient rights.
• Other duties as assigned by the Director of Admissions / Utilization Management to insure safe and appropriate operation of the facility.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitals and Health Care