Hydraulic Customer Service Representative - Inside Sales
Job in
New Baltimore, Macomb County, Michigan, 48051, USA
Listed on 2026-03-01
Listing for:
TERREPOWER
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Sales
Inside Sales, Customer Success Mgr./ CSM, Sales Development Rep/SDR
Job Description & How to Apply Below
Key Responsibilities
Inbound Customer Support
- Serve as the primary point of contact for incoming customer sales calls and emails.
- Provide timely, professional, and solution-oriented responses to product, pricing, and service inquiries.
- Accurately capture customer requirements and ensure seamless communication with internal teams as needed.
- Generate accurate customer quotes within 30 minutes or less, meeting established turnaround targets.
- Maintain an organized, continually prioritized quoting queue to consistently achieve turnaround goals.
- Escalate workload or capacity issues when the queue grows beyond a level that allows for on-time delivery.
- Ensure all quotes are complete, correct, and aligned with company pricing, policies, and product offerings.
- Conduct outbound follow-up calls and emails to convert outstanding quotes, re-engage past customers, and capture additional revenue opportunities.
- Identify and recommend upsell or cross-sell products aligned with customer needs.
- Build and maintain strong customer relationships that encourage repeat business.
- Meet or exceed defined KPIs, including:
- Quote turnaround time (30-minute or less)
- Quote-to-order conversion rate
- Revenue generation
- Upsell / cross-sell performance
- Maintain accurate records of customer interactions, quotes, and opportunities in CRM systems.
- Provide feedback on recurring customer issues, process inefficiencies, or opportunities to improve the sales workflow.
- 1-3 years of inside sales, customer service, or related experience.
- Experience with hydraulics is preferred.
- Strong phone presence and excellent written communication skills.
- High attention to detail and the ability to work efficiently under time constraints.
- Proven ability to multitask, prioritize, and manage a dynamic workload.
- Comfortable working with CRM systems, quoting tools, and standard office software.
- Results-driven mindset with the ability to thrive in a fast-paced environment.
- Customer Focus
- Responsiveness
- Time Management & Prioritization
- Sales Acumen & Persuasion
- Accuracy & Attention to Detail
- Problem Solving
- Ownership & Accountability
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