Audio​/Video Service Technicians; low voltage - ICS

ICS is hiring A/V Service Technicians!

Industrial Communication & Sound (ICS) () is an award‑winning, full‑service Audio Visual and Security Integration firm with locations in Columbus and Cincinnati.

• ICS is a subsidiary of CTL Engineering () – a full‑service consulting engineering firm with (15) locations across OH, IN, WV, KY, NC, SC and VA with a rich history over our (97) years in business. We provide civil/site design and land surveying, environmental, geotechnical, construction administration & inspection, accident reconstruction, bridge/roadway design, roofing/building envelope, A/V system design, troubleshooting and installation
  , and specialized testing services to the construction industry.

We are looking for skilled Audio/Video Service Technicians (low voltage) who will play a key role in the planning and installation of cutting‑edge AV and low‑voltage system solutions for our regional clients. You’ll leverage your expertise in AV technology and creative problem‑solving skills while collaborating closely with institutions/municipal agencies, architects, engineers, and project teams to deliver customized AV designs that exceed expectations.

From involvement in the concept development and/or troubleshooting to final installation, this role will guide projects through every stage of the process, ensuring seamless integration, installation, and optimal performance.

If you are passionate about staying ahead of industry trends, enjoy problem‑solving, and have a creative approach to designing audio/video solutions, we want to hear from you!

This is more than a job posting… it’s an invitation to bring your expertise to a company where innovation and passion converge seamlessly.

• No extensive travel – our clients are regional, typically within a 90‑minute radius, but primarily within 30‑60 min travel time.
• Company truck will be provided.
• Our new Corporate Headquarters is located in New Albany, OH.

• The Service Technician will be responsible for running day‑to‑day operations on the job site as well as programming CCTV, Access Control and Security Systems for corporations, educational facilities, museums, municipalities, and houses of worship.
• You will work independently under the direction of a Department Manager.
• Troubleshoot systems that are not working correctly and provide necessary repairs needed to correct the deficiency.
• Terminate and install devices, headend and program various access control, CCTV, and security systems.

• Strong knowledge/experience servicing surveillance systems – IP and analog is required.
• Knowledge/experience with Software House, AMAG and other access control systems is strongly preferred.
• Strong customer service skills and past customer service experience.
• Good communication skills, both verbally and in writing.
  
  Experience/skills in sales.
• Ability to problem solve.
• Must be reliable, on time, a team player, quality‑minded, and detail‑oriented.

• 5+ years of experience in the low‑voltage, AV, security, access control, intrusion, surveillance industries.
• 2–4 year technical degree or vocational certification is preferred.

CTL Engineering offers a competitive compensation and benefits package including medical, life, and disability insurance, paid time off, an award‑winning ESOP (Employee Stock Ownership Plan), and a 401(k) plan.

CTL Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.