Lead IT Technician - Data Center Operations

* Escort client visitors to designated areas and provide oversight during facility visits
* Assist with facility and process-related inquiries regarding service delivery
* Provide courteous services as prescribed by client requirements
* Perform visual and cable certification testing with client coordination
* Conduct equipment inspections and status reporting, including photographic documentation
* Verify cable integrity and perform plug test validation
* Complete equipment inventory management and labeling tasks
* Technical background in data center operations or IT infrastructure
* Experience with server hardware, networking equipment, and cabling systems
* Knowledge of rack installation and equipment mounting procedures
* Prior data center experience, with preference for multi-tenant (COLO) environments
* Best practices in cabling and wire management, including cable dressing and builds
* Proficiency in both fiber and electrical (cat5/cat6/ethernet) networking, including fiber splicing
* Understanding of interconnection provisioning functions, such as circuit design, inventory management, and system network inventory
* Familiarity with interconnection standards and best practices for fiber specifications, panels, and terminations
* Experience using Fluke testers or similar test equipment (per DIV 27 requirements)
* Proven experience with installing, testing, and connecting fiber cables and panels
* Administratively building and managing connectivity infrastructure using our new software platform, Carma.
* Engaging and overseeing vendors for fiber trunk installations between MMRs and cabinets in the data halls and MMRs.
* Physically installing and connecting fiber cross-connects in the MMRs.
* Testing fiber ports and cables with appropriate equipment.
* Training Operating Engineers to install fiber cross-connect cabling for on-demand customer requests.
* Strong attention to detail and ability to follow precise instructions
* Excellent communication and client service skills
* Ability to train site-level SMEs and complete interconnection requests
* Strong computer user skills and technical program management abilities
* Responsiveness to trouble tickets related to the physical layer and panel/port issues
* Ability to test service end-to-end
* Responsiveness to trouble tickets related to the physical layer and panel/port issues.
* Ability to work flexible hours including nights, weekends, and holidays
* All requirements of the Operating Engineer role, supporting cross-training and shift coverage
* Proven experience with installing, testing, and connecting fiber cables and panels.
* Strong computer user skills and technical program management abilities.
* Prior data center experience, with a preference for multi-tenant (COLO) environments.
* All requirements of the Operating Engineer role, supporting cross-training and shift coverage.
* Data center facility environment with controlled access requirements
* Physical demands include lifting equipment and working in confined spaces
* Staffing levels adjusted based on service request volume and operational needs

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R)  company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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