Lead IT Technician - Data Center Operations

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking a skilled Lead IT Technician to support our comprehensive data center services program. This role involves providing on-site technical support, equipment management, facility operations assistance, and connectivity infrastructure management for client-managed data center facilities.

• Escort client visitors to designated areas and provide oversight during facility visits

• Assist with facility and process-related inquiries regarding service delivery

• Provide courteous services as prescribed by client requirements

• Position, level, and label server cabinets at designated locations

• Install client copper and fiber cabling according to work order specifications

• Perform rack installations, equipment mounting, and basic cable management

• Unbox, assemble, and validate equipment per client instructions

• Execute equipment unracking procedures with proper client verification

• Manage third-party scope and installation of structured cabling.

• Administratively build and manage connectivity infrastructure using our new software platform, Carma

• Engage and oversee vendors for fiber trunk installations between MMRs and cabinets in data halls and MMRs

• Physically install and connect fiber cross-connects in the MMRs

• Test fiber ports and cables with appropriate equipment

• Train Operating Engineers to install fiber cross-connect cabling for on-demand customer requests

• Perform hardware component swaps including fan assemblies and power supplies

• Conduct equipment reboots following proper client confirmation protocols

• Provide crash cart services and technical support tools

• Perform visual and cable certification testing with client coordination

• Conduct equipment inspections and status reporting, including photographic documentation

• Verify cable integrity and perform plug test validation

• Complete equipment inventory management and labeling tasks

• Manage shipment receiving, inspection, and secure storage operations

• Provide after-hours, weekend, and holiday shipping/receiving services

• Execute outbound shipping coordination and carrier pickup staging

• Maintain 10-day secure storage protocols for client equipment

• Update work orders with accurate time tracking and service completion details

• Maintain detailed records in client ticketing systems

• Provide status updates and completion notifications per established protocols

• Technical background in data center operations or IT infrastructure

• Experience with server hardware, networking equipment, and cabling systems

• Knowledge of rack installation and equipment mounting procedures

• Prior data center experience, with preference for multi-tenant (COLO) environments

• Best practices in cabling and wire management, including cable dressing and builds

• Proficiency in both fiber and electrical (cat5/cat6/ethernet) networking, including fiber splicing

• Understanding of interconnection provisioning functions, such as circuit design, inventory management, and system network inventory

• Familiarity with interconnection standards and best practices for fiber specifications, panels, and terminations

• Experience using Fluke testers or similar test equipment (per DIV 27 requirements)

• Proven experience with installing, testing, and connecting fiber cables and panels

• Administratively building and managing connectivity infrastructure using our new software platform,…