Lead IT Technician - Data Center Operations

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Position Overview
JLL is seeking a skilled Lead IT Technician to support our comprehensive data center services program. This role involves providing on-site technical support, equipment management, facility operations assistance, and connectivity infrastructure management for client-managed data center facilities.

Key Responsibilities
Client Support & Visitor Management
Escort client visitors to designated areas and provide oversight during facility visits

Assist with facility and process-related inquiries regarding service delivery

Provide courteous services as prescribed by client requirements

Equipment Installation & Management
Position, level, and label server cabinets at designated locations

Install client copper and fiber cabling according to work order specifications

Perform rack installations, equipment mounting, and basic cable management

Unbox, assemble, and validate equipment per client instructions

Execute equipment unracking procedures with proper client verification

Manage third-party scope and installation of structured cabling.

Connectivity Infrastructure Management
Administratively build and manage connectivity infrastructure using our new software platform, Carma

Engage and oversee vendors for fiber trunk installations between MMRs and cabinets in data halls and MMRs

Physically install and connect fiber cross-connects in the MMRs

Test fiber ports and cables with appropriate equipment

Train Operating Engineers to install fiber cross-connect cabling for on-demand customer requests

Hardware Maintenance & Support
Perform hardware component swaps including fan assemblies and power supplies

Conduct equipment reboots following proper client confirmation protocols

Provide crash cart services and technical support tools

Testing & Quality Assurance
Perform visual and cable certification testing with client coordination

Conduct equipment inspections and status reporting, including photographic documentation

Verify cable integrity and perform plug test validation

Complete equipment inventory management and labeling tasks

Logistics & Shipping Operations
Manage shipment receiving, inspection, and secure storage operations

Provide after-hours, weekend, and holiday shipping/receiving services

Execute outbound shipping coordination and carrier pickup staging

Maintain 10-day secure storage protocols for client equipment

Documentation & Reporting
Update work orders with accurate time tracking and service completion details

Maintain detailed records in client ticketing systems

Provide status updates and completion notifications per established protocols

Required Qualifications
Technical Background
Technical background in data center operations or IT infrastructure

Experience with server hardware, networking equipment, and cabling systems

Knowledge of rack installation and equipment mounting procedures

Prior data center experience, with preference for multi-tenant (COLO) environments

Specialized Skills
Best practices in cabling and wire management, including cable dressing and builds

Proficiency in both fiber and electrical (cat5/cat6/ethernet) networking, including fiber splicing

Understanding of interconnection provisioning functions, such as circuit design, inventory management, and system network inventory

Familiarity with interconnection standards and best practices for fiber specifications, panels, and terminations

Experience using Fluke testers or similar test equipment (per DIV 27 requirements)

Proven experience with installing, testing, and connecting fiber cables and panels

Administratively building and managing connectivity infrastructure using our new software platform, Carma.

Engaging and overseeing vendors for fiber trunk installations between MMRs and cabinets in the data halls and MMRs.

Physically installing and connecting fiber cross-connects in the MMRs.

Testing fiber ports and cables with appropriate equipment.

Training Operating Engineers to install fiber cross-connect cabling for on-demand customer requests.

Professional Skills
Strong attention to detail and ability to follow precise instructions

Excellent communication and client service skills

Ability to train site-level SMEs and complete interconnection requests

Strong computer user skills and technical program management abilities

Responsiveness to trouble…