Security Systems Technician, NA

Security Systems Technician, NA page is loaded## Security Systems Technician, NA locations:
New Albany, Ohiotime type:
Full time posted on:
Posted Todayjob requisition :
R17334#
** About Vantage Data Centers
** Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
** Security Department
** The Security Department for Vantage Data Centers is very hands-on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so that we can make informed purchase decisions. We are always looking for ways to strike the best balance between technology, performance, and cost.

Vantage Security Department also participates in designing each of our new data center building’s security infrastructure. If you like getting into the details and helping to design, build and maintain Security infrastructure in a modern data center, then come work ’re expanding with many new builds!
** Position Overview
** The Security Systems Technician is responsible for monitoring and maintaining Vantage data centers security systems to ensure all customer security needs are met. This will involve project management activities for all security systems installations and any upgrades required.
** This role is on-site in New Albany, OH M-F.
**** Essential Job Functions*
* · Handle all service requests for site repairs and maintenance, prioritizing based on level of risk.
· Assist the Security Manager in developing project timelines and resource allocation for security system installations and upgrades.
· Coordinate with IT, Facilities, Operations, and other relevant departments to facilitate project activities, ensuring alignment of objectives and schedules.
· Monitor project milestones, report status updates, and escalate risks or delays to the Security Manager for timely resolution.
· Continuously monitor the performance and health of installed security systems to ensure optimal up time per VDC policies and customer requirements.
· Schedule and execute routine inspections, updates, and maintenance activities to prevent system failures and prolong equipment lifespan.
· Prioritize tasks and interventions to minimize customer impact that align with service level agreements.
· Respond promptly to system alerts, incidents, and client-reported issues, ensuring timely resolution and communication.
· Review, log, and prioritize service requests related to security systems, coordinating prompt responses and resolutions.
· Compile regular audit reports on system status, incidents, service requests, and compliance metrics for review by VDC management and as required by customers.
· Assist in preparing documentation and evidence for internal and external security audits, ensuring all records are complete and accurate.
· Track and report on compliance with Service Level Agreements, taking corrective action when targets are at risk.
· Document challenges, resolutions, and lessons learned from projects and incidents to inform future improvements.
· Identify opportunities to streamline workflows, reduce downtime, and enhance service delivery.
· Build, modify, and regularly review user access levels on security systems according to policy and business requirements.
· Draft, review, and update SOPs for security system management, maintenance, and incident response.
· Lead and coordinate activities of external vendors during installations, upgrades, and maintenance, ensuring adherence to project timelines and procedures.
· Evaluate vendor performance, escalate issues, and facilitate corrective actions where necessary.
· Ensure vendors comply with VDC policies, security standards, and contractual obligations during all engagements.
· Stay informed of industry trends, technological advancements, and…