Hotel Front Desk Associate

Job Summary

We are looking for a Guest Service Representative/Front Desk Clerk who will enthusiastically greet and welcome guests to the hotel. The representative will complete check‑in and/or check‑out of guests’ stays per Marriott standards, accommodate special requests, and ensure all guests have a great experience while staying at our hotel.

Base pay range: $15.00/hr - $15.00/hr

• Competitive Pay
• Paid Time Off
• Employee Rate Discounts for Marriott hotels
• Team Work Environment
• Opportunities for Growth

• Greet customers promptly with a friendly and sincere welcome; use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions.
• Verify and imprint credit cards for authorization using electronic acceptance methods; handle cash, make change, and balance an assigned house bank; accept and record vouchers and other forms of payment; perform accurate, moderately complex arithmetic functions using a calculator; post charges to guest rooms and house accounts using the computer.
• Complete registration process by inputting and retrieving information from the computer system, confirming details including number of guests and room rate; promote all marketing programs; make appropriate selection of rooms based on guest needs; code electronic keys; non‑verbally confirm the room number and rate; provide welcome folders containing room keys, certificates, coupons and area attractions.
• Promptly answer the telephone using a clear speaking voice; greet callers with the hotel’s scripted greeting; input messages into the computer, retrieve messages, and communicate the content to the guest; retrieve mail, small packages and facsimiles for customers as requested; keep all guest correspondences confidential.
• Close guest accounts at time of check‑out; inquire about guest satisfaction; if dissatisfied, contact management immediately.
• Resolve issues such as location changes, providing additional room amenities and credit issues.
• Record guest comments or complaints by listening and offering assistance to resolve problems such as price conflicts, insufficient heating/cooling, etc.
• Perform miscellaneous job‑related duties as assigned.
• PM Agent: 3pm‑11pm; weekends are required.

• Regular attendance is essential.
• May be required to work varying schedules and holidays.
• Required to fully comply with the hotel’s rules and regulations.
• Any combination of education and experience equivalent to graduation from high school or any other combination providing the required knowledge, skills and abilities.
• Requires continual standing and movement throughout the front office area; periods of standing exceeding 50% of the work shift are required.
• Maintain a well‑groomed and professional appearance.

American Hospitality Management, Inc. (AHM) is a nationwide, award‑winning hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment, support each other, and assist each other whenever we are able.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Entry Level

Full‑time

Other

Hospitality