Lead Clinic Front Desk

Posting Details

Posted:
January 24, 2026
Full-Time
On-site

Location:

New Albany, OH 43054, USA

LEAD CLINIC FRONT DESK - JIS Orthopedics

Full-Time:
Monday through Friday

Department: Clinic

Location: New Albany

Responsible To: Clinical Director

Position Summary
Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification, and medical records management. Monitoring physician schedules to ensure a full schedule and ensure proper staffing for Front Desk.

General

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in-service programs.
• Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
• Obtain copies of patient’s insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals -- check carriers online.
• Schedule appointments to other specialists as needed.
• Collect co-pays, co-insurance and self pay amounts at time of service.
• Answer phones within 3 rings (“JIS Orthopaedics this is _____, how may I help you?”)
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules, request charts, check in patients and print encounter forms.
• Communication with physicians and clinical support staff.
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
• Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
• Scanning documents
• Responsible for the team’s schedule, including approval of time off requests.
• Maintain policies and procedures, update and communicate as needed.
• Monitor physician schedules for completeness, direct phone operators and other personnel scheduling appointments to areas where appointments are needed.
• Monitor voice mail messages to ensure patients are being taken care of.
• Generates various reports.
• Maintains patient confidentiality
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Practice Administrator.

Additional Duties

• Travel to other locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Filing as needed – within 24 hours

• Must have a high school diploma or equivalent.
• Must have related experience and/or training; or equivalent combination of education and experience in a customer service position.
• Must be friendly, courteous and have good communication skills when greeting patients.

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.