Clinic Front Desk

Overview

Posting Details

Posted:
January 26, 2026

Employment Type:

Full-Time

Locations:
Showing 1 location – JIS Orthopedics, New Albany, OH

JIS Orthopedics - New Albany
7277 Smiths Mill Rd, Suite 200
New Albany, OH 43054, USA

Description

Clinic Front Desk, JIS Orthopedics – Full-Time:
Monday through Friday 7:30am-4:00pm, 8:00am-4:30pm or 8:30am-5:00pm with 30 minute lunch break

Department: Clinic

Location: Clinic Front Desk

Responsible To: Clinic Front Desk

Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members
• Adapt to changing situations to meet current needs, including reprioritizing work as necessary
• Attend required annual in-service programs
• Demonstrate knowledge and understanding of all company policies and procedures; adhere to facility safety requirements; identify potentially unsafe situations and notify supervisor

• Meet and greet patients promptly in a professional and courteous manner
• Obtain patient information during office hours
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients
• Obtain copies of patient insurance cards and MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy
• Accurately scan insurance cards (front and back)
• Input patient information and register patients as needed
• Schedule appointments (new, follow-up, reschedule) per physician protocol
• Obtain referrals – check carriers online
• Schedule appointments with other specialists as needed
• Collect co-pays, co-insurance and self-pay amounts at time of service
• Answer phones within 3 rings and direct calls appropriately
• Handle all calls professionally and forward to proper personnel
• Run schedules, request charts, check in patients and print encounter forms
• Communicate with physicians and clinical support staff
• Enter patient information into the system with ≥90% daily accuracy
• Make every effort to accommodate patients according to physician protocol when scheduling
• Reconcile charts to kept appointments and return to charge entry staff at end of day
• Scanning documents

• Travel to other JIS locations as necessary
• Confirm and/or reschedule appointments when needed
• Filing as needed – within 24 hours

• Must have a high school diploma or equivalent
• Must be friendly, courteous and have good communication skills when greeting patients

Physical requirements include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend; stand, sit, walk, reach, handle and feel objects. May require climbing, pulling, pushing and kneeling. Maximum unassisted lift = 25 lbs; average lift < 10 lbs.

This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.