SCADA​/Systems Support Analyst

Job Summary

Position offers a variety of benefits, including medical, dental, and vision insurance, paid holidays, and PTO.

This role provides technical support for Distribution Management Systems (DMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems used in distribution and transmission operations. The ideal candidate is adaptable, customer-focused, and committed to improving the quality, reliability, and performance of the systems supported.

• Support and guide less-experienced analysts in problem resolution
• Train junior analysts on equipment and software support
• Maintain reliable operations of DMS, EMS, and SCADA systems
• Recommend improvements to data quality and system reliability
• Maintain real‑time data interfaces
• Develop, improve, and implement system tools and software
• Keep systems and tools updated with current technology
• Build and maintain custom system displays
• Perform modeling, check‑out, and commissioning of Remote Terminal Units (RTUs)
• Build and maintain system models
• Define and implement internal DMS/EMS/SCADA standards
• Apply Human Performance Initiative rules and track Key Performance Indicators

• Provide technical support for SCADA standards and production activities
• Assist in standards development, project scoping, RTU setting creation, and troubleshooting
  
  Scope small‑to‑medium SCADA projects with limited supervision
• Identify process and tool issues and suggest solutions
• Complete complex RPA and RTU configurations (new and legacy)
• Expand knowledge of communication technologies, including legacy systems
• Support stakeholders with SCADA‑related issues
• Complete alarms and basic I/O settings for greenfield and brownfield projects
• Implement standards with guidance from senior team members
• Assist with SCADA compliance tasks

• Associate’s Degree in Computer Science, Electrical Engineering, Telecommunications, or related technical field, OR
• High school diploma with two years of related military or electric utility technical experience

• 3 years DMS/EMS/SCADA experience with an Associate’s Degree
• 5 years DMS/EMS/SCADA experience with a high school diploma
• Bachelor’s Degree candidates may be considered with 1 year of DMS/EMS/SCADA experience

• Application development
• Operating system support
• Computer system administration
• Database technologies and support

• Strong understanding of operational practices for assigned equipment and software
• Excellent communication, problem‑solving, organizational, and facilitation skills
• Experience with SCADA systems required
• Ability to troubleshoot and resolve problems in assigned areas
• Provide after‑hours support as needed
• Learn current technologies and their application to SCADA
• Understand basic Protection and Control applications and their impact on SCADA
• Develop knowledge of substation equipment under guidance from senior team members

• Monday – Friday, 8:00 AM – 5:00 PM; overtime as needed
• Travel: approximately 5% for occasional meetings in Gahanna
• Onsite: 5 days per week in the office
• Local candidates in Central Ohio preferred

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.

Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.