Customer Service Representative

Job Location & Compensation

• Location:
  
  New Albany, OH
• Hourly Pay: $18.00 per hour
• Schedule:
  
  Monday‑Friday (Hybrid) 8 am‑4:30 pm (1 day in office, 4 remote)
• Experience:
  
  Customer service experience and working knowledge of MS Office (preferred)

We are immediately hiring a Customer Service Representative for our Supply Chain Solutions division. This role will work cross‑functionally with Sales, Marketing, Operations, and Asset Management to deliver excellent customer communication and drive inbound sales.

• 401(k) Savings Plan with company match
• Discounted employee stock purchase options
• Quality employee discounts on tools, cars, appliances, travel, and more
• All major holidays paid and paid time off in first year
• Up to 12 weeks paid maternity leave

• Deliver a great customer experience and resolve concerns to customers’ expectations.
• Handle inbound sales calls and outbound solicitation to increase rental sales and new customers.
• Maintain rental truck inventory levels by coordinating with Maintenance and Asset Management.
• Enhance productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintain related files.
• Support parts management and cost containment via inventory planning and warranties.

• Ensure compliance with all company, local, state, federal, and regulatory agency policies.
• Perform other duties as assigned.

• Strong verbal and written communication skills.
• Goal‑oriented, self‑motivated, high energy, and proactive.
• Ability to manage multiple assignments, set priorities, and adapt to changing conditions.
• Skill in handling ambiguity and complex customer issues.
• Ability to build and maintain professional relationships at all levels.

• High school diploma or GED required.
• Minimum one year of experience in sales and/or customer service.

EEO/AA/Female/Minority/Disabled/Veteran

Apply today by visiting the Ryder Careers website at