Customer Service Coordinator II- Creekmore Clinic

Coordinator – Customer Service II is the first point of contact for patients and visitors at Baptist Memorial Health Care.

The Coordinator manages administrative and customer service tasks to ensure a smooth clinic experience. Responsibilities include verifying insurance, managing financial counseling, scheduling appointments, handling charge entry, and maintaining relationships with insurance companies. Effective communication and public relations skills are essential.

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close-out procedures for internal controls and cash balancing.
• Maintain knowledge of insurance co-pays, deductibles, and workman's compensation protocols.
• Promote customer satisfaction and maintain a professional demeanor.
• Apply comprehensive knowledge of corporate policies related to clinic operations.
• Answer telephones, take and direct messages promptly.
• Seek help from appropriate sources when needed.
• Comply with all organizational policies regarding ethical business practices.
• Call patients to obtain payment or arrange financial arrangements for scheduled exams.
• Schedule appointments, collect demographic and insurance information, and enter into the practice management system.
• Maintain an organized and efficient work environment with confidential records.
• Coordinate resources to input accurate data and collect fees at time of service.
• Complete assigned goals.

• Minimum
  
  Required:
  
  One (1) year of experience in a physician practice or clinic.

• Minimum
  
  Required:
  
  Collegiate or medical trade completion;
  Associate’s Degree.

• Minimum
  
  Required:
  
  Current knowledge of medical terminology.

• Minimum
  
  Required:
  
  Excellent customer relations skills; basic knowledge of Windows applications; current knowledge of medical terminology.

Entry level

Other

Other

Hospitals and Health Care