IT User Support Technician

ONSITE SUPPORT (UA-CONS-IUSEA)

The Onsite Support - Regional Division supports the on-campus activities of the regional campuses of Indiana University.

• Provides front-line technical support to faculty, staff and students; resolves entry-level problems.
• Follows established protocols to provide technology solutions in support of students, faculty and staff; escalates complex issues/problems to next level support or supervisor.
• Shares existing resources and training materials to assist users; assists in identifying trends; updates documentation as needed.
• Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
• Documents and tracks calls received, and assists with following up with clients until a satisfactory resolution is reached.

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

Preferred

• Some prior experience in related field

Preferred

• COMPTIA A+ certification Upon Date of ire

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Friendly and service-oriented
• Demonstrates understanding of computer operating systems and excellent customer service.
• Basic knowledge of Windows and Mac desktops and Microsoft Office Suite.
• Familiarity with university systems

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

IU Southeast Campus
New Albany, Indiana
This is an in-person position

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level:

Foundational

FLSA:
Nonexempt

Job Function:
Information Technology

Job Family: IT User Support

to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups or by visiting IUPD.

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