Armed Security Supervisor

Summary:

Responsible for assisting with the day‑to‑day operation and direct supervision of assigned activities within the Security Department. Monitor and patrol assigned areas to provide a safe environment for guests, team members, the company and their property. Ensure daily operations meet guest expectations and respond promptly to escalated departmental concerns or guest/team member challenges. Provide outstanding service for guests’ questions or concerns.

• Assist with training, developing, measuring performance, disciplining, and scheduling department staff, as assigned.
• Provide protection for guests and team members.
• Guard all movements of money and tokens on the casino floor and transport hopper fills, chip fills and credits.
• Interact professionally with guests and team members and local law enforcement agencies as required.
• Patrol all casino and hotel areas.
• Assist guests with room keys.
• Respond to reports of guest or team member injury or illness.
• Preserve the scene of criminal activity for investigators and outside agencies.
• Complete incident reports for out‑patrol issues.
• Escort armored car personnel around the property.
• Secure the operations office during in‑custody situations.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Provide outstanding guest service in a timely manner that meets the company’s guest‑service culture standards.
• Perform other duties as assigned.

• Minimum two years of law enforcement, military or EMT experience highly preferred.
• Proven experience using sound judgment and decisive decision during challenging situations or interacting with challenging patrons.
• Proven experience providing high‑level guest service.
• Excellent guest service skills.
• Working knowledge of Microsoft operating system and applications preferred.
• Ability to read and interpret documents such safety rules, operating and maintenance instructions, procedure manuals and write routine reports and correspondence.
• Able to attend and complete all quarterly firearms training and annual security recertification training.
• Compliance with all mandatory training courses and certifications annually (e.g. Sexual harassment, new leader orientation, active shooter, AVADE, etc.).
• Must be at least twenty‑one years of age.
• High school diploma or equivalent.
• Must communicate effectively in English, both written and verbal.
• Obtain and maintain all required work cards as per company.
• Verify right to work in United States.

• Nevada gaming.
• Alcohol awareness.
• CPR and first aid.
• Must qualify under Golden Entertainment requirements with firearm under PILB guidelines.
• NRA basic pistol shooting class.

• Ability to work for continuous time periods in extreme heat and cold.
• Regularly walk, stand, stoop or sit at a desk or table.
• Ability to jog or run as situation dictates.
• Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lb.
• Speech, literacy, hearing and vision (critical).
• Ability to ascend or descend ladder, scaffolding and ramps.