NVO Shiftpod Lead

Job Summary

The Shiftpod Lead will coordinate with the NVO/BRC Housing manager and assistant manager for the daily operations of the Shiftpod crew and directing the team with the distribution and collection of Shiftpod and Kodiak assets, crew training, inventory, maintenance, scheduling, setting up and taking down of the domed and canvas tents. This position will also assist in supervising the BRC Housing Shiftpod Crew, managing and organizing the long term storage and cleaning of all assets.

This is a temporary, full-time, non-exempt role, based in Gerlach, NV running from May to October, 2026.

The Final date to receive applications for this role is 5:00 pm Pacific on April 15th 2026.

Tents (80%)

• Respond to calls for Shiftpod/Kodiak orders, assistance, replacement parts, and power needs
• Deliver and/or make available Shiftpod/Kodiaks and AC units to the necessary departments/people; setting up and/or providing instructions for setting them up in requested locations and ensuring their functionality
• Train crew how to handle, set up, transport, and maintain assets in a safe and efficient manner
• Maintain inventory and location of tents on playa to ensure all requests are met.
• Responsible for responding to requests for service during the event.
• Track and collect assets in a timely manner post event
• Clean and organize assets, AC units, and storage containers pre and post event at BRS
• Post event at Black Rock Station (The Ranch): assemble and assess tents and ACs for broken parts. Ensure asset cleanliness and readiness for the following year’s event
• Monitor work schedules in collaboration with NVO Management

Dispatched (10%)

• Maintain a radio presence; collect, track, and efficiently dispatch incoming information and requests to the Housing team, liaising with other departments and vendors as necessary
• Under the direction of the BRC Housing Manager, communicate with residents to help facilitate and schedule the movement of Staff Housing
• Maintain regular communication with residents regarding timelines for the transportation of housing
• Collaborate with the BRC Housing Manager to support the development of troubleshooting guides to aid the dispatch team in adequately evaluating and directing incoming calls
• Monitor the progress of service calls; coordinate with the Housing Maintenance and Logistics team to inform residents of estimated repair time
• Document and/or update management of the status and completion of each maintenance and repair task daily
• Support the Housing Dispatch Lead and BRC Housing Manager in coordinating radio traffic with service vendors, ensuring that services are delivered with high quality and reliability
• Coordinate with the Housing Dispatch crew, maintain daily dispatch logs to track all services provided
• Deliver daily reports of completed work to your supervisor and/or the Housing Dispatch crew and clarify details as requested
• Keep detailed vehicle log books

Other Functions and Responsibilities (10%)

• Attend daily NVO Crew’s Morning Meetings
• Be familiar and act in accordance with Burning Man’s staff policies
• Monitor personal and staff well-being with awareness of work expectations, time commitments, potential burn‑out, and proactively address any concerns with the manager
• Establish and oversee the maintenance of a clean and safe worksite
• Provide written feedback describing the successes of the season and areas in need of improvement
• Perform other duties as assigned

Documentation

• Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties

Knowledge sharing

• Helps acculturate and educate junior staff in Burning Man culture and business processes

Training development

• Collaborates with the education team to develop training materials in their area of expertise, as requested

Learning

• Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes

REQUIRED

• Communication
  
  Skills:
  
  Clearly and concisely communicates verbally and through written correspondence. Tailors communication to the receiving party with appropriate professionalism. Experienced and…