IT Manager

Definition

Under the supervision of the Tribal Chairman or designee, Information Technology Manager is responsible for the Walker River Paiute Tribes intranet/internet network. The Information Technology Manager serves as the Tribes primary point of contact for IT services including but not limited to, system administrator, system security, application support, communications, helpdesk services, computer technician, website management, and advises leadership in all areas related to information security.

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Develops, implements, and manages a highly responsive Help Desk to manage user requests and issues.
• Provides exceptional customer service to end users including but not limited to troubleshooting login issues, provides technical assistance for questions and problems, follows through with end users to ensure full resolution of issues either in person or on the telephone or via email.
• Writes how-to-guides for end users, edits, and revises with updated information as necessary.
• Handle business-critical IT tasks and systems administration.
• Research and evaluate emerging technologies, hardware, and software.
• Track and maintain hardware, software and equipment inventory including but not limited to laptops, tablets, cell phones, and hosted systems.
• Analyze department needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
• Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
• Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for the Tribes needs.
• Preserve organizational assets by implementing disaster recovery and back-up procedures and information security control structures.
• Leads large IT projects, including the design and deployment of IT systems and services.
• Designs, develops, implements, and coordinates systems, policies, and procedures.