Clerk, Front Desk

ESS – Job Opening:
Clerk, Front Desk (Full Time)

Location:

JD Lodge - Eureka County, 40 miles south of Carlin, NV 89316

Note:

online applications accepted only.

Schedule:

Full Time, Rotational On-Site Stay Schedule of 4 weeks on and 2 weeks off. 44 hours of guaranteed overtime pay. On-site stay with lodging and meals provided at a remote camp site in Northern Nevada. Excellent opportunity to earn and save great pay fast, with more time off than a typical 2-day weekend.

• This is an on-site stay (lodging and meals provided at no cost).
• Salary: $14.00 per hour + benefits. Checks are paid weekly. Total weekly pay with overtime is $1448.00.

Requirement:
Prior hotel front desk or office administrative experience required.

* Internal Employee Referral Bonus Available

ESS Support Services Worldwide – Alaska and Gulf of Mexico - is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites.

Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers 365 days a year, 24 hours a day.

ESS Support Services Worldwide offers competitive wages and an award-winning benefits program including health, medical, dental, vision, retirement, and other insurance tailored to individual needs.

Job Summary

Summary: Checks guests in and out of the hotel, resolves challenges during guests’ stays, and promotes hotel services and amenities, upselling products where appropriate.

Essential Duties and Responsibilities:

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to preferences and taking action when possible.
• Communicates clearly and professionally with guests and coworkers.
• Answers telephones with appropriate etiquette; transfers calls and relays messages as needed.
• Processes guest check-ins by confirming reservations, assigning rooms and activating room keys.
• Handles all payment types, including room charges and cash, check, debit and credit transactions.
• Processes check-outs and resolves issues related to late or disputed charges.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Follows up with guests to ensure issues are resolved to their satisfaction.
• Coordinates with Housekeeping to track room readiness and report guest concerns.
• Communicates parking procedures and coordinates with bell staff and valet as necessary.
• Provides guests directions and information regarding the property and local points of interest.
• Runs daily reports, identifies special requests and checks reports for accuracy.
• Assigns rooms according to guest requests and preferences whenever possible.
• Completes designated cashier and closing reports in the computer system; balances and drops receipts according to accounting specifications.
• Practices safety standards at all times and complies with record retention and Standard Operating Procedures.
• Performs other duties as assigned.

Benefits: Full-time and part-time positions offer benefits including Retirement Plans, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (Critical Illness, Accident Insurance, Hospital Indemnity, Legal Services) and Choice Auto and Home Program. Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts.

About Compass Group: Achieving leadership in the food service industry. Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification. Qualified candidates must be able to perform essential functions with or without reasonable accommodation.

This job post is not necessarily an exhaustive list of duties or requirements. The company reserves the right to modify essential functions based on business needs. We will consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws and city/fair chance ordinances.

Applications are accepted on an ongoing basis. ESS maintains a drug-free workplace.

Req

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