Leisure Sales Coordinator

Position Overview

The Leisure Sales Coordinator plays a pivotal role in delivering the elevated service standards synonymous with Edgewood Tahoe Resort. This detail-driven, guest-focused position provides comprehensive support to Travel Advisors and Leisure Sales Managers while serving as a key liaison between Sales, Reservations, and Operations. The ideal candidate demonstrates exceptional communication, proactive follow-through, and the ability to cultivate trusted, long-term relationships with Travel Advisors and Consortia Partners.

This role is instrumental in maximizing revenue opportunities while ensuring every guest experience reflects the resort’s Forbes-rated luxury standards.

• Receive, book, and service Consortia and Travel Advisor reservations, ensuring the accurate setup and execution of all VIP reservations.
• Build and maintain strong relationships with Travel Advisors through timely responses, proactive outreach, and consistent follow-up.
• Audit arrivals to confirm guest profiles, preferences, and special requests are thoroughly documented to support personalized service.
• Coordinate preferred partner amenities, VIP inclusions, and special considerations to consistently exceed Travel Advisor expectations.
• Facilitate site-visits/property tours for potential guests to highlight resort accommodations, event venues, amenities, and bespoke services, ensuring each guest gains a comprehensive understanding of the resort’s offerings while receiving attentive, tailored service.
• Work collaboratively with all hotel departments to prepare for VIP arrivals and experiences, maintaining detailed knowledge of each VIP guest’s needs.
• Stay current on all hotel communications, promotions, and property updates.
• Maintain and update Consortia partner websites to ensure accurate and current content.
• Serve as a cultural ambassador and contribute positively to a collaborative sales team environment.
• Perform other related duties as assigned to support the overall success of the team and business.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Two or more years of experience in the hospitality industry, preferably within a luxury hotel or resort environment.
• Knowledge of Opera, Revinate, ALICE, and Sertifi preferred.
• Experience working with high-end Travel Advisors and Consortia partners preferred.
• Strong problem-solving abilities with excellent task orientation and time management skills.
• Exceptional written and verbal communication skills, including grammar and professional phone etiquette.
• Strong attention to detail with excellent follow-through and follow-up.
• Ability to multitask, work independently, and thrive in a fast-paced environment.
• Personable, polished, and consistent in delivering a high level of service.
• Dedicated to providing exceptional customer service while adhering to all department and company policies and procedures.

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.