In Room Dining Server

Overview

Position Overview: As an In Room Dining Server at Edgewood Tahoe Resort, you will provide personalized, efficient, and high-quality in-room dining services to all guests, ensuring they have a memorable and seamless experience. You will be an ambassador of luxury and hospitality, delivering exceptional food and beverage service to guest rooms while adhering to the resort’s standards of excellence.

• Ensure all room service orders are accurately prepared according to guest preferences, following the resort's menu guidelines.
• Maintain a high level of knowledge about the resort’s menu offerings, wine lists, and special dietary options to provide guests with accurate information.
• Deliver food and beverages to guest rooms in a timely and courteous manner.
• Maintain cleanliness and presentation of room service trays, ensuring they are aesthetically pleasing and professionally arranged.
• Respond to guest requests promptly, ensuring their satisfaction and addressing any special requests or concerns.
• Follow proper procedures for room entry, ensuring privacy and security of guests at all times.
• Comply with all health and safety regulations, including sanitation and food handling guidelines.
• Collaborate with kitchen staff and other departments to ensure seamless service and timely delivery.
• Ensure room service areas are clean and well-organized, restocking supplies as necessary.
• Perform other related duties as assigned to support the overall success of the team and business.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Previous experience in room service, hospitality, or a related field preferred.
• Strong communication skills, with the ability to interact with guests in a friendly, polite, and professional manner.
• Familiarity with POS systems, e.g. Aloha, Micros, Info-Genesis.
• Ability to work independently, manage time effectively, and adapt to changing guest needs.
• Excellent organizational skills with attention to detail.
• Strong knowledge of food and beverage offerings, including wine, cocktails, and dietary requirements.

• Must be able to safely lift, move, and stack items weighing up to 50 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.