Sportsbook Ticket Writer - Part Time; Crystal Bay Club

Sports book Ticket Writer - Part Time (Crystal Bay Club)

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At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Welcome to the Empire! William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure you adhere to all the rules and regulations set forth by the company and gaming control board to avoid penalties
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and, when needed, elevate the issue to a direct supervisor
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards
• Perform other duties as assigned

• Basic computer knowledge (email, MS Excel, internet, etc.)
• Minimum of 1 year of cash handling experience in a work setting
• High school diploma, GED, or equivalent (preferred)
• 21+ years of age or older
• Ability to pass a background check
• Ability to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions if necessary
• High level of customer service
• Flexible schedule availability: nights, weekends, and some holidays (preferred)
• Professional presentation
• Strong written and verbal communication skills
• Basic math skills
• Understanding and responsibility to adhere to all compliance requirements set by the company and Nevada Gaming Control Board

• Stand for extended periods of time
• Lift, pull or push 25 lbs.
• Write for extended periods of time
• Twist, bend or reach with no significant limitations
• May be exposed to a smoke-filled environment

At Caesars Digital, we don’t just play the game – we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence.

We believe every team member should be treated like royalty because we are all Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming.

Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for…