Supervisor - Slots

Description

Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino‑entertainment company with a growing omni‑channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.

It also owns Bally Bet, a first‑in‑class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Under general supervision, the Slot Supervisor is responsible for contributing to the entertaining atmosphere by greeting and interacting with guests in a friendly manner, while providing service in their assigned area to ensure that machines are kept in good working order, making minor repairs, processing machine jackpots, and other related duties. The Slot Supervisor oversees the activities of Slot Attendants on the casino floor, as well as assisting in the payment and approval of slot jackpots, hand‑pays, and all associated paperwork.

• Consistently provides customer service to guests, endeavoring to remember frequent players and establish personal contact in order to make guests feel comfortable and welcome. Has the resiliency to deal with challenging guests.
• Responsible for accurately verifying and paying jackpots, cancelled credits, short pays, money exchanges, and reconciliation of currency according to established procedures.
• Reports all disputes, malfunctions, and complaints to the Slot Shift Manager and/or slot technician.
• Proactively promotes the Bally's Rewards program; understands current card benefits and information and presents program to guests.
• Assists in training new personnel as needed.
• Replenish games with TITO paper as needed.
• Keeps up to date with upcoming marketing events and promotions. Assists with the execution of marketing events involving slots.
• Has a clear understanding of slot machines and how to read pay tables.
• Accurately completes paperwork and works consistently within the Company policies, procedures, department's SOPs, and State and Federal policies/regulations.
• Regular attendance for scheduled work is required.
• Performs other related duties as assigned.

• Minimum 2 years previous slot experience.
• Minimum 1 year prior supervisory experience.
• Excellent verbal and written communication skills, with ability to effectively communicate in English.
• Excellent customer service skills.
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Teams).

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K)/ Company Match.
• Access Perks and Childcare discounts.

Target Salary Range: $15.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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