Supervisor - Slots

The Role

Under general supervision, the Slot Supervisor is responsible for contributing to the entertaining atmosphere by greeting and interacting with guests in a friendly manner, while providing service in his/her assigned area, to ensure that machines are kept in good working order, making minor repairs, processing machine jackpots, and other related duties. The Slot Supervisor oversees the activities of Slot Attendants on the casino floor, as well as assisting in the payment and approval of slot jackpots, hand‑pays, and all associated paperwork.

• Consistently provides customer service to guests, endeavoring to remember frequent players and establish personal contact in order to make guests feel comfortable and welcome. Has the resiliency to deal with challenging guests.
• Responsible for accurately verifying and paying jackpots, cancelled credits, short pays, money exchanges, and reconciliation of currency according to established procedures.
• Reports all disputes, malfunctions, and complaints to the Slot Shift Manager and/or slot technician.
• Proactively promotes the Bally’s Rewards program; understands current card benefits and information and presents program to guests.
• Assists in training new personnel as needed.
• Replenishes games with TITO paper as needed.
• Keeps up to date with upcoming marketing events and promotions. Assists with the execution of marketing events involving slots.
• Has a clear understanding of slot machines and how to read pay tables.
• Accurately completes paperwork and works consistently within the Company policies, procedures, department’ss, and State and Federal policies/regulations.
• Regular attendance for scheduled work is required.
• Performs other related duties as assigned.

• Minimum 2 years previous slot experience.
• Minimum 1 year prior supervisory experience.
• Excellent verbal and written communication skills, with ability to effectively communicate in English.
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Teams).

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(k)/ Company Match.
• Access Perks and Childcare discounts.

Target Salary Range: $15.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.