Slot Ambassador

General Summary

Responsible for actively monitoring their assigned section of the floor and attending to guests’ needs including jackpot payments and minor machine repair. Responsible for providing slot customers with specialized personal attention, as well as promoting, processing and enrolling new ace|PLAY Club members. Must greet guests, answer questions and be an informational resource regarding guest inquiries.

• Initiates all jackpots when working the slot floor.
• Will carry a wallet with currency to ensure timely bill change for guests when working the slot floor.
• Must have the ability to quickly and accurately count currency.
• Ensures that departmental service standards are met.
• Ensures consistent and timely compliance with all gaming and internal control policies and procedures.
• Encourages mutual respect, dignity and integrity with all employees by setting a positive example at all times.
• Cooperates and communicates with fellow employees in all departments and always exhibits mutual respect and consistently projects a positive, helpful image/attitude.
• Responsible for balancing moneys received and disbursed.
• Must have ability to establish a rapport with new and existing slot customers.
• Redeem TITO vouchers, break bills, and make change for guests.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Perform any other duties as assigned by management.
• Provide outstanding guest service to all internal and external guests.

• Minimum 21 years of age.
• High School Diploma or G.E.D. Gaming experience preferred.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals.
• Ability to perform these functions using American money.
• Ability to operate computer equipment.
• Must possess excellent people skills.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Must be able to obtain and maintain all cards required by the company.
• Must be able to verify right to work in the U.S.

• Ability to sit at a desk or table.
• Required to walk, stand or stoop for 80% of shift.
• Occasionally lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.
• Work for sustained periods of time maintaining concentrated attention to detail.
• Need to distinguish between shades of color.
• Communicate via radios.

• Gaming

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations.