Part Time Duty Manager - Brio

Part Time Duty Manager - 29 Hours Per Week – Brio Neston

Hours of work: 29 Hours Per Week

Shift Pattern: Various - to include mornings, evenings and weekends

Contract: Permanent - Part Time

Salary: £24,718 Per Annum

Closing date: Thursday 5th February 2026

Interview date: Proposed interview date of Thursday 19th & Friday 20th February 2026

We are seeking an enthusiastic and proactive Duty Manager to join our team and play a key role in ensuring the smooth day‑to‑day running of our Centre. This is an exciting opportunity for someone with strong leadership skills, a commitment to high-quality customer service, and experience working in a leisure environment.

As a Duty Manager, you will act as a right hand person to the Area General Manager/Centre Manager and be responsible for supervising staff, maintaining operational standards, ensuring customer safety, and acting as the Centre’s representative when responding to customer queries, compliments and complaints. You’ll be a key holder, safeguarding lead, and an essential part of delivering an excellent, family‑friendly service.

• Oversee the daily operation of the Centre on a rota basis.
• Ensure the building is opened and closed safely and punctually.
• Maintain high standards of cleanliness, hygiene and customer experience.
• Support technical and operational routines, including plant operations and emergency procedures.

• Supervise, support and motivate duty staff.
• Ensure safe working practices and maintain high levels of staff performance.
• Conduct staff meetings, appraisals and contribute to training coordination.
• Take appropriate disciplinary action when necessary.

• Act as the Centre’s ambassador, ensuring all visitors receive a warm and professional service.
• Address customer concerns, complaints and compliments in a timely, diplomatic manner.
• Promote a welcoming, family‑friendly environment.

• Act as a trained First Aid Officer.
• Ensure the Centre and surrounding areas remain safe, compliant, and well maintained.
• Support emergency situations and implement emergency action plans.

• Work within allocated budgets and support the achievement of KPIs.
• Oversee stock control and safe storage of materials.
• Ensure compliance with company procedures and reporting requirements.

• GCSEs (grade C or equivalent) in Maths and English.
• National Pool Lifeguard Qualification (NPLQ).
• First Aid at Work qualification.
• Basic IT skills.
• Previous supervisory or managerial experience.
• Experience working in a leisure centre environment.
• Strong communication, leadership and customer care skills.
• Ability to work independently and as part of a team.
• Ability to work on a rota including evenings, weekends and emergency call‑outs.

• Leisure industry or NVQ Level 3 qualification.
• Pool plant operations knowledge.
• Experience coordinating events.
• Food hygiene, health & safety and COSHH knowledge.

• Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.
• Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.
• Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.
• Free uniform & DBS check (if required).
• Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.
• Benefit from enhanced maternity and paternity leave.
• Favourable pension scheme.
• Internal health checks for over 40’s.
• Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.
• Contribute to your local community with three paid volunteering days per year – because we believe everyone should play a part in making a positive impact to the community.
• Enjoy discounts on food and drink at our on-site café during working hours.

• Investing in People - We develop our team, who are knowledgeable with a can‑do attitude
• Inclusive - We are non-discriminatory, accessible, engaging and welcoming to everyone
• Support…