Casual Facilities Assistant

Job Title: Casual Facilities Assistant

Department: Facilities

Location: The Leisure Box, Northlight, Glen Way, Brierfield, BB9 5NH

Contract Type: Casual/Zero Hours

Working Pattern: 16 hours per week, with flexibility across Mon–Fri, including weekends

Closing Date: 9th February 2026

Salary: NMW

An all-round Leisure Assistant with the ability to be deployed in a number of areas: greeting visitors, setting up the pitches/sports hall/classrooms/cricket lanes/climbing, ready for customer bookings and also act as a party host.

Customer Service & Front of House Duties

• Provide a warm, friendly, and efficient welcome to customers, check them in, answer their queries, and direct them to the appropriate location.
• Be a contact point for customers, wherever you are deployed.
• Give customers accurate information about the Leisure Box, and its activities, face to face, and over the phone providing excellent customer service at all times.

Facilities & Operational Support

• Undertake regular building checks to ensure that high standards of cleanliness are being maintained and carry out reactive cleaning duties to support our cleaning team.
• Ensure that equipment for bookings is set up in good time.

Activities & Events Support

• Act as a Party Host:
  Ensure that parties are run to schedule, encourage a party atmosphere including organising cutting of the cake, singing happy birthday, serving of food, etc.
• Assist the Climbing Instructor on Clip n Climb sessions.
• Work alongside other team members to support in all areas of The Leisure Box.

Health & Safety Compliance

• Adhere to and help enforce all Health and Safety standards, centre rules, regulations, and policies.

General

• To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
• To be able to work flexible hours where the role of the job requires.
• To work towards agreed objectives.
• Comply with all Charity policies.
• Promote the Burnley FC in the Community brand and ethos in a professional, strong, and positive manner.
• Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.
• Hold a commitment to equality and diversity in the workplace.
• Willingness to attend training courses to enhance own professional development.
• Always demonstrate the Charity’s values.

This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within the context of this job description.

• Previous experience of working in a busy customer-facing environment.
• Good IT skills.
• Previous experience of working in a Leisure Centre.

Contact

Please email to request a copy of the full Job Description and Person Specification

Burnley FC in the Community are committed to safeguarding children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be subject to an Enhanced Criminal Record Check (DBS), which will be paid for by the Charity.

Please note that in line with Keeping Children Safe in Education 2022, an online safeguarding search will also be carried out by a member of our HR or Safeguarding Team for all shortlisted candidates. The post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and any offer of employment will be subject to satisfactory references and an Enhanced DBS check.

Burnley FC in the Community are committed to equality and diversity within the workplace. We are proud to be an equal opportunities employer and encourage qualified applicants from all backgrounds to apply. Reasonable adjustments are available for candidates and those employed by BFCitC who disclose.

Burnley FC in the Community are committed to supporting veterans, reservists and the wider armed forces community. We are actively engaged in the recruitment of Service Leavers.

Burnley FC in the Community are committed to promoting and protecting the physical and Mental Health of all of our staff.