Coffee Shop Manager

Overview

Job Title: Coffee Shop Manager
Location: Boundary Outlet, Colne
Hours: 40 hours a week working 5 days out of 7

Boundary Outlet is more than a shopping destination - we offer customers the chance to relax and enjoy high-quality refreshments in our welcoming coffee shop. We’re looking for a passionate and experienced Coffee Shop Manager to lead the team and ensure an exceptional dining experience. Our coffee shop has over 300 covers inside and on our outside balcony.

As the Coffee Shop Manager, you’ll be responsible for the day-to-day operations of the coffee shop, leading the team to deliver outstanding customer service and high-quality food and beverages. You’ll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.

• Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times.
• Oversee staff rotas, recruitment, training, and performance management.
• Monitor stock levels, place orders, and minimise waste to control costs.
• Ensure compliance with food hygiene, health and safety, and company standards.
• Handle customer feedback and address any issues promptly and professionally.
• Drive sales and profitability by promoting menu items and upselling.
• Maintain cleanliness and presentation standards across the coffee shop.

• Proven experience in a managerial role within a café, coffee shop, or similar environment.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Ability to manage budgets, stock, and staffing effectively.
• Knowledge of food hygiene and health and safety regulations.
• A proactive and problem-solving mindset with attention to detail.

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Social working hours (aligned to Retail Store opening times)
• Subsidised Meals
• Learning & Development Training