Inside Sales Representative

Company

Custom Aquariums and Custom Cages are the nation’s leader in build to order custom pet enclosures, based in Neenah, WI. Established in 1998, we are in a growth period and are building a talented inside sales team to help us reach the next level. Our clients include private consumers, businesses, universities, zoos, and famous celebrities and athletes. We also have relationships with national social media influencers and have been featured on television shows including Extreme Make Over, Home Edition, Tanked!,

CNBC, and Business Week.

Inside Sales Representative

If you enjoy what you do, it’s not really work. We are looking for a talented inside sales representative to grow with us. This full-time role handles various incoming and outgoing sales-focused calls to help customers configure enclosures and supplies to fit their needs. We will then custom-make items and deliver nationwide. General knowledge of fish, birds, reptiles, and the pet industry is a plus but not required;

we provide full product training. Core requirement is experience with inbound sales calls and follow-ups plus a general mechanical aptitude.

• Receive incoming phone calls, answer questions, and address customer inquiries
• Acquire new business and nurture relationships to develop customer loyalty
• Oversee the entire sales and order process
• Assist customers visiting the corporate office for in-person demonstrations or questions
• Attend trade shows and conduct in-person sales calls for current or future customers as assigned
• Perform additional tasks as directed by management to effectively manage current and future customers

• Well organized with excellent time management skills
• Professional appearance and clear communication
• Ability to effectively communicate company products and services
• Troubleshoot issues and prioritize multiple tasks
• Self-motivated, with a drive to exceed sales goals
• Respond to calls, emails, and faxes to meet customer needs
• Monitor and improve customer satisfaction through audits and feedback

• High school education or GED required
• Minimum of one year experience taking inbound sales calls
• Experience making cold calls
• Make outbound calls to meet sales objectives
• Deliver effective sales presentations on company products
• Participate in sales meetings, training, and professional development
• Energetic, self-motivated, and able to work independently
• Ability to work independently with minimal supervision
• Team player willing to collaborate and enhance company functions
• Strong verbal and written skills
• Document all sales activity into CRM application
• Willingness to learn and take on additional tasks
• Proficiency with Microsoft Word, Excel, Access, and Outlook

• Base salary
• Aggressive commission structure based on sales results
• Career growth opportunity
• Health, Dental, and Vision Insurance
• Company-paid Life Insurance, Short-Term and Long-Term Disability
• Paid personal days
• 401K and 401K matching