Service & Parts Manager
Listed on 2026-01-27
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Management
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Trades / Skilled Labor
Parts & Service Director – Wisconsin Facility
Biro of Chicago Inc., a respected leader in food equipment distribution across the Midwest for over 40 years, is expanding leadership at our Wisconsin location (The Workers of Wisconsin). We’re seeking a dynamic Parts & Service Director to oversee day‑to‑day branch operations, drive customer satisfaction, and lead a skilled technical team. Look for someone to grow our satellite office and take it to the next level.
What You’ll Do:- Lead and support technicians, ensuring jobs stay on track and on budget.
- Collaborate with customers to identify parts and provide solutions using technical schematics.
- Maintain high standards in inventory, invoicing, and job profitability.
- Manage installations, service dispatching of technicians, and e-commerce operations.
- Own the upkeep of our warehouse, website, and Vision ERP system.
- Ability to perform service in the field if needed or if a job requires an extra hand.
- Foster smooth coordination with our Chicago headquarters.
- Proven leadership experience in a service‑oriented or technical environment.
- Strong communication and customer service skills.
- Solid organizational and problem‑solving abilities.
- Computer proficiency (Microsoft Excel, Word, Outlook).
- Experienced in troubleshooting and repairing equipment, understanding mechanical and electrical expertise.
- Experience with food equipment sales or service operations.
- Experience as a service technician, repairing equipment in the field.
- Work on equipment when in shop and time allows.
- Ability to lift 50 to 75lbs and work flexible hours when needed.
- Commitment to our core values:
Integrity, Confidence, and Respect.
You’ll be part of a company that values leadership, innovation, and service excellence. If you’re an organized, motivated manager ready to make a lasting impact and want to lead a team, we want to hear from you. Great benefits, Full Health Care, Dental, Vision, Disability, Life Insurance, and company‑matched 401K.
Apply Today.Email your resume and cover letter to .
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