Lead Service Technician

Lead Service Technician – Food Equipment

The Workers of Wisconsin. | A Division of BCI

The Workers of WI is a trusted leader in food equipment distribution, proudly serving the Midwest for over 60 years. We’re expanding our team and seeking a Lead Service Technician a seasoned professional with advanced technical expertise, strong leadership skills, and a passion for customer service.

This is more than a repair role. As Lead Tech, you’ll be the go-to expert for complex diagnostics, mentor junior technicians, manage inventory and dispatch, and help shape the service experience our customers rely on.

• Lead and support service operations both onsite and in-house.
• Diagnose and repair a wide range of food processing and packaging equipment, including retail scales and wrappers.
• Read and interpret electrical schematics and wiring diagrams with precision.
• Rewire equipment based on schematics and diagrams.
• Program digital scales and other equipment using advanced computer software.
• Troubleshoot AC/DC motors and motor control circuits.
• Disassemble and rebuild gearboxes, pumps, and other mechanical components.
• Maintain a clean, organized, and efficient workshop and service vehicle.
• Provide expert technical support and training to customers and team members.
• Communicate clearly and professionally with customers, vendors, and internal teams.
• Assist with dispatch board management and support other technicians with troubleshooting and parts issues.
• Uphold safety, quality, and compliance standards.
• Train and motivate junior technicians, fostering a culture of excellence.
• Stay calm and focused in high-pressure situations.
• Demonstrate integrity, respect, and professionalism in all interactions.

• Proven experience in electrical, mechanical, and electronic troubleshooting.
• Deep understanding of schematics, wiring diagrams, and motor control systems.
• Strong mechanical aptitude and repair skills.
• High-level critical thinking and problem-solving abilities.
• Proficiency in IT and networking (routers, LANs, wireless access points).
• Advanced computer skills for equipment programming and diagnostics.
• Excellent communication and organizational skills.
• Customer-first mindset with a professional, respectful demeanor.
• Valid driver’s license with a clean driving record.
• Willingness to work flexible hours, including holidays and weekends as needed.
• Ability to pass a background check and drug screening.

• 3+ years of food equipment service experience or similar technical field.
• Accredited HS Diploma/GED and 2–4 years of relevant experience.
• Microsoft Office proficiency (Excel, Word, Outlook).
• Experience training or mentoring technicians is a plus.

• Kneel, squat, bend, push/pull as needed.
• Work in varied conditions (heat, cold, wet, noisy environments).
• Available for overtime

If you're a skilled technician ready to take the next step in your career — with the confidence to lead and the heart to serve — we’d love to hear from you.