Service Desk Support Analyst

Service Desk Support Analyst – Michels Corporation

We are engaged in improving America’s infrastructure and rely on grit, determination, and hard work. As a Service Desk Support Analyst, you will be the first point of contact for company‑wide IT support, assigning and responding to requests via phone, email, and in‑person for all customer tools and solutions. Strong professional management and communication skills are critical for success.

• Consistently ranked among the top 10% of Engineering News‑Record’s Top 400 Contractors
• Steady, strategic growth based on a commitment to quality
• Family‑owned and operated
• Average investment of $5,000 per employee on training each year
• Limitless opportunities for hard work and dedication
• Everyone is responsible for promoting safety, regardless of job titles
• Comprehensive benefits:
  Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short‑Term & Long‑Term Disability Insurance, 401(k) plan, Legal Plan, identity theft and monitoring plan, 15‑25 days of paid time off and 8 paid holidays annually

• You thrive in fast‑paced environments under tight deadlines
• You enjoy collaborating and communicating with teammates
• You value recognition of your efforts
• You have strong time management, verbal, and written communication skills

• Associate’s degree, 0‑4 years of relevant experience, or an equivalent combination
• Competent with Windows Operating Systems and Apple technologies (required)
• Experience with Active Directory
• Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
• Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Information Technology (Construction)

AA/EOE/M/W/Vet/Disability

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