Field Service Engineer,Neenah,Wisconsin Job Neenah area,Wisconsin USA,Engineering

Field Service Engineer, Neenah, Wisconsin

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Responsibilities

Transfer of technical knowledge to press operators to resolve on-site technical issues

Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity

Requirements

2+ years of experience in product support in the graphic arts industry for digital printers or offset presses

Experience in inkjet systems - an advantage

End to end, highly-skilled technical capabilities and strong troubleshooting skills

Willingness to shift mode employment - 1st, 2nd, and 3rd Shifts

Residence in the United States

Willingness to travel within the Midwest area to customers' sites (Up to 50% overnight)

This job requires United States work authorization

Valid driving license

Attributes

Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)

Ability to work under remote supervision and perform well under pressure

Excellent interpersonal skills, working with global customers and colleagues

"Can do" approach using established technical policies and procedures to handle customer issues effectively

Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

Self-motivated and able to work in a dynamic workplace

Clear and effective English communication skills

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Engineering

Industries

Printing Services

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