Andersen Customer Care Rep

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America

Posted Tuesday, February 3, 2026 at 6:00 AM

Alta Resources is Hiring!

Alta Resources is hiring full‑time and part‑time Customer Service Representatives to deliver professional, high‑quality, best‑in‑class customer service for our client, Andersen Windows & Doors. This role is ideal for individuals who enjoy helping others, solving problems, and have an interest in home improvement or product support.

As a Customer Service Representative with Alta Resources, you represent our client and make a direct impact on the customer experience. You will listen, problem‑solve, and support Andersen customers, dealers, and employees by:

• Handling inbound and/or outbound phone calls, emails, chat, social media, and other communication channels
• Facilitating, analyzing, and resolving customer questions and issues (troubleshooting)
• Providing product support and accurate information
• Investigating and following up on concerns to ensure timely and effective resolution
• Offering solutions and recommendations with urgency, positivity, and empathy

You’re encouraged to apply if you:

• Enjoy solving problems
• Have an interest in home improvement or mechanical products
• Take pride in helping others and delivering great service

• Strong desire and passion to help people — at Alta Resources, we “Take Care of People”
• Excellent interpersonal, verbal, and written communication skills
• Ability to build positive relationships with clients, customers, and coworkers
• Strong organizational and time management skills
• High level of confidence, enthusiasm, and a positive attitude

• High school diploma or equivalent (GED/HSED) required; post‑secondary education preferred
• Previous experience in customer service, sales, training, or member retention required
• Ability to quickly learn product and program knowledge
• Comfortable working on a PC and navigating a Windows environment
• Beginner to intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Mechanical aptitude or interest is a plus

• Hours of Operation: Between 7:00 AM – 6:00 PM, with a rotational Saturday shift from 8:00 AM – 3:30 PM
• Benefits (Full‑Time Employees):
  • Paid Time Off (PTO)
  • Holiday Pay
  • Medical, Dental & Vision Insurance
  • 401(k)
  • Education Assistance