Andersen Customer Care Rep

Alta Resources is Hiring! The Customer Care Representative role offers professional, high-quality, and "best-in-class" service and sales support to both existing and prospective customers. Responsibilities include managing inbound and outbound phone calls, email, chat, letters, faxes, mail, sample fulfillment, data entry, surveys, order validation, and social media interactions. The representative will address customer issues, offer service installations, meet metric goals, de-escalate customers, provide product support, and resolve inquiries in a timely and accurate manner to ensure customer satisfaction, retention, and loyalty.

Monday through Friday from 7:00 AM to 6:00 PM, and rotational Saturday 8:00 AM to 3:30 PM.

Salary Grade JJ.

• High school diploma or equivalent (GED, HSED) required. 2 years of post-high school education, technical training or equivalent, relevant work experience required.
• A minimum one year customer service experience in a call center or dealership environment. Ability to quickly learn complex programs and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time.
• Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone, and etiquette is required.

Questions? Please reach out to Travis O'Toole!