Customer Experience Coordinator

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions.

Visit  to learn more about our unwavering commitment to our vision.

When we invest in our people, we invest in building a better world.

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.

Our values include:
Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at  Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued.

The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range: $40,300.00 - $60,500.00

The Customer Experience Coordinator II is proactive, detail-oriented and passionate about delivering best in class customer experiences. They play a key role in organizing and executing customer visit logistics from end-to-end. They are self-starters who combine organizational acumen and professionalism, and are driven by being a team player.

This role primary location will be at the Neenah Design Center (120 Main St, Neenah, WI) but will also travel to the Appleton Manufacturing location (N700 County Road CB, Appleton, WI) to help support there as needed.

• Champion the Plexus brand by adhering to and promoting strategic brand foundations in order deliver best-in-class site experiences.
• Facilitate the customer visit process on behalf of the customer providing expertise, support and guidance in areas such as menu planning, room selection and set-up, sourcing and securing vendors, logistical planning, travel (on occasion) and day-of execution.
• Maximizing meeting space utilization by supporting the reservation and meeting space management process working with teams to effectively use meeting space including addressing space conflicts and negotiating space needs. Review CVN metrics to anticipate capacity needs and solve for capacity challenges as soon as they arise.
• Supporting day-of execution including coordination with teams/vendors, last-minute logistical needs, ensure effective set-up/execution for the visit, providing course correcting direction when needed, and facilitation of the visit survey. Continually review survey results and report key findings to site leaders and Regional Brand Experience Manager quarterly.
• Managing and fostering relationship with team members, vendors, customers and other key stakeholders through effective communications, collaboration and engagement with the purpose of delivering best in class visit experiences. Proactively build relationships with CEAs across…