Assistant General Manager

Job Title: Assistant General Manager

Location: Needham Heights, MA

Reports to: General Manager

FLSA Status: Exempt

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Health, Wellness & Fitness

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations, and workplace employee activities.

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Assists General Manager and department managers with fulfillment of daily tasks.
• Manages staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Fulfills other duties and responsibilities as assigned by the Employer.

High school diploma or GED is required. Bachelor’s degree or higher preferred.

Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required.

Two or more years management experience preferred. Two or more years as a swimming instructor preferred.

• Lifeguard, CPR/AED and first Aid certification required.
• Shallow water attendant highly recommended.

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.