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Technical Support Specialist
Job in
Needham, Norfolk County, Massachusetts, 02492, USA
Listed on 2026-02-28
Listing for:
Groe Advisors LLC
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
Responsibilities include but are not limited to:
- Provide direct technical assistance to customers by investigating, troubleshooting, and resolving customer issues.
- Collaborate with Global Support and Engineering on advanced issues.
- Educate customers on product knowledge to help them maximize the use of company solution features.
- Manage customer cases and tickets
- Write customer-facing knowledge base articles.
- Linux and Windows experience
- Experience managing tickets and being customer-facing
- Experience with Cloud (Azure, AWS, etc.)
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