Patient Enrollment Specialist

About XRHealth

XRHealth is expanding its DME and Virtual Clinic services and is hiring a Patient Enrollment Specialist to convert patient leads into active enrollments. This role is focused on speed, volume, and conversion, working a steady flow of inbound and referred patient leads.

As a Patient Enrollment Specialist, you will be responsible for contacting patient leads, driving enrollments, and closing sign-ups for XRHealth’s DME and virtual clinic offerings. You will manage patients through the enrollment process, including insurance and Medicare verification, and will be measured primarily on lead-to-enrollment conversion and productivity.

This is a full-time position and can be performed On-Site/Hybrid from Needham, MA, or fully remote within the U.S.

• Convert inbound and referred patient leads into enrolled XRHealth patients
• Make high-volume outbound calls to patients to drive sign-ups
• Clearly explain XRHealth’s services, enrollment requirements, and next steps
• Overcome common objections related to insurance, technology use, or readiness
• Verify insurance eligibility and benefits, with a strong focus on Medicare
• Collect and manage required enrollment documentation
• Move patients efficiently through the enrollment funnel to activation
• Accurately log all activity, lead status, and outcomes in the CRM
• Consistently meet or exceed daily, weekly, and monthly conversion targets
• Work closely with internal teams to remove blockers and accelerate enrollment

• 2+ years of experience in healthcare sales, patient enrollment, DME sales, or patient access
• Proven ability to convert leads and close enrollments
• Strong working knowledge of insurance and Medicare processes
• Comfortable working in phone-heavy, metrics-driven environments
• Strong closing skills and objection-handling ability
• Experience using a CRM (Hub Spot experience is a plus)
• Ability to work full-time in an On-Site/Hybrid (Needham, MA) or Remote (U.S.) role
• Availability to work a 5-day schedule that may include weekends (not limited to Monday–Friday)

• Base salary plus performance-based commission or incentives
• Clear performance metrics and growth opportunities
• Steady flow of qualified patient leads
• Flexible work setup (on-site, hybrid, or remote)
• Opportunity to work with innovative, reimbursed healthcare technology