Deduction Analyst​/Cash Applications Specialist

Core Responsibilities

• Deduction Management
  • Review and analyze customer deductions (short-pays) taken from invoices.
  • Determine if deductions are valid (e.g., pricing discrepancies, promotional allowances, damaged goods, returns) or invalid (unauthorized or incorrect charges).
• Cash Applications Support
  • Work closely with the Accounts Receivable/Cash Applications team to ensure payments are applied correctly.
  • Reconcile open invoices against deductions to maintain clean AR records.
• Research & Resolution
  • Investigate supporting documentation provided by customers (e.g., claim forms, debit memos, compliance chargebacks).
  • Collaborate with Sales, Customer Service, Logistics, and Finance teams to validate claims and gather backup.
• Dispute Handling
  • Submit disputes to customers for invalid deductions.
  • Track disputes through resolution and escalate recurring issues.
• Reporting & Analysis
  • Maintain deduction logs by customer and reason code.
  • Provide insights on root causes of recurring deductions (e.g., pricing errors, shipping issues, compliance fines).
  • Help management reduce preventable deductions by recommending process improvements.
• Customer & Vendor Relations
  • Partner with retail buyers, brokers, or vendor compliance departments to resolve issues.
  • Act as a liaison between the wholesale company and its large retail/wholesale accounts.