Summer Customer Experience Intern, Product Support

About Us

Shark Ninjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track recordof bringing disruptive innovation to market and developing one consumer product after another has allowed

Shark

Ninjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

May 2026 to August 2026

This is a full-time, 40-hour-per-week position with 5 days per week onsite in Needham, MA. There is no relocation or housing assistance for this position.

Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You’ll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you’ll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching.

Your time with us will culminate in an opportunity to showcase your contributions and learnings to Shark Ninja leaders because this is a program for those ready to shape what’s next — fast.

We are looking for a Customer Experience Intern, Product Support. Our ideal hire will be passionate about Customer Experience. The Customer Experience Product Support team within Shark Ninja drives the creation, management, and improvement of effortless service experiences globally. We are the voice of the customer across the organization, consistently striving to deliver a 5-star experience for every customer on every product and service engagement.

This unique role is part of our team dedicated to creating great customer experiences when they engage with us.

• Deliver post engagement follow-ups to consumers with the goal of enhancing positive customer relationships, including personalized emails or handwritten notes, in alignment with brand voice and guidelines
• Review consumer cases, identify appropriate follow-up engagement, coordinate packaging and shipping, and accurately log all actions for tracking, reporting, and program measurement
• Partner with CX team members and internal stakeholders to share insights and continuously improve consumer experience moments
• Analyze customer feedback and service trends to help identify opportunities for process, content, or experience improvements, contributing to a more seamless end-to-end consumer journey
• Support special Customer Experience initiatives, gaining exposure to how new tools, processes, or engagement strategies are tested and scaled across Shark Ninja

• Education: Current student in an associate's or bachelor's program
• Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
• A “100% on” consumer-first perspective
• Project management experience, either in a school and/or in work environment
• Highly-effective communication skills, both written (presentation/email) and in‑person as a native or fluent English‑speaker
• Strong attention to detail
• Previous use of the Microsoft Suite of products (Word, Powerpoint, Excel, Outlook) is preferred

Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!

The hourly salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to…