Lead Concierge

One Wingate East
New Independent Living Community, Opening July 2026, June 1st Start Date

Schedule:

Full-Time
Salary: $23 per hour
Benefits: 401K, Health, Dental, Vision Insurance

Your Career. Your Calling. Our Commitment to Exceptional Care.

At Wingate Living, we're more than just senior living--we're builders of lifestyles, friendships, and communities you'll be proud to be part of. As a family-owned company with over 30 years of experience throughout Massachusetts and Rhode Island, we offer a unique blend of healthcare and hospitality through a full continuum of premier services.

The Concierge provides outstanding service by assisting residents and guests with personal requests, information, and convenience services. This role combines front desk duties, including answering phones, managing inquiries, and coordinating resident services, with hospitality support to ensure an exceptional living experience. The Concierge may also provide valet services and deliver packages to residents in a timely and courteous manner. This position plays a key role in creating a welcoming environment, ensuring smooth arrivals and departures, and supporting residents’ daily comfort and convenience.

• Front Desk & Resident Services:
• Greet residents, guests, and visitors in a professional, courteous, and welcoming manner.
• Answer phones, direct calls, and respond promptly to resident and family inquiries.
• Provide information and assistance regarding community services, amenities, and local resources.
• Manage front desk operations, including visitor check‑in, package handling, and recordkeeping.
• Deliver packages, mail, and other items to residents efficiently and courteously.
• Maintain confidentiality in accordance with HIPAA regulations.
• Direct Emergency Personnel coming into the building.
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Ensure copy machines and faxes have paper and are ready for use.
• Hospitality & Valet Services:
• Assist with valet services, including safely parking, retrieving, and delivering vehicles.
• Use Cubigo to manage and track valet requests efficiently.
• Support residents and guests with carrying luggage, packages, or groceries as needed.
• Monitor and maintain cleanliness and order of the lobby, entryways, and valet areas.
• Communicate effectively with residents, visitors, and staff to ensure timely and efficient service.
• Respond promptly to special requests and anticipate resident needs whenever possible.
• Uphold safety standards, including proper vehicle handling and adherence to traffic and parking regulations.
• Apply “5 Star” customer service approach in all aspects of job.
• Actively support Wingate’s commitment to providing “5 Star” service on all quality objectives, with an emphasis on continual improvement.
• Adhere to all company policies, procedures, and standards of conduct.
• Report any known or suspected violations of policy, procedures, regulations or standards of conduct to appropriate managers.
• Perform additional duties as assigned.

• High school diploma or equivalent (GED) required.
• 1 year of relevant experience and/or training preferred.
• Prior experience in hospitality, senior living, concierge, or customer service preferred.
• Valid driver’s license with a clean driving record required.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.
• Strong commitment to providing outstanding service to residents, families, and visitors.
• Strong organizational skills required.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Ability to work with Microsoft Office and other software programs. Demonstrated keyboarding skills required.