Supervisor-Millwork Whse​/Millwork Dispatcher

Supervisor-Millwork Whse/Millwork Dispatcher (Administrative) Position Summary

Manage all aspects of the Waverly millwork deliveries, express deliveries, drive-thru operations, and warehouse operations.

• Understanding of FMCSA rules/guidelines, ELD and DOT regulations as related to dispatch and driver/load selection.
• Assist with activities related to dispatching, routing or tracking transportation vehicles.
• Set up and administer daily dispatch operations.
• Dispatch drivers for pick-ups and deliveries.
• Track drivers and equipment to facilitate the timely delivery of lumber products to final destinations.
• Provide prompt notification to Chief Dispatch as fleet issues arise.
• Reconcile delivery/credit documents and key data.
• Administer, train, and troubleshoot DOT drivers on ELD use and compliance.
• Advise drivers and help manage their time using ELD to continually improve daily and weekly performance.
• Answer driver, staff and customer calls; send and respond to emails related to pick-ups/deliveries.
• Ensure internal and external customer satisfaction in all areas of the delivery service.
• Work closely with other dispatch staff, production and sales team members to develop and improve efficiency & productivity to meet customers' expectations.
• Coordinate efforts with Fleet supervisor/Chief dispatch to repair and maintain vehicles.
• Assist with vehicle/equipment incidents and/or failures; take appropriate and effective course of action.
• Promote a safe work environment by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
• Perform other duties and responsibilities as required and assigned.
• Act as a backup lumber & manufacturing dispatcher when needed.
• Supervise all receiving, credit purchase orders and put-aways in the drive-thru, and millwork warehouse.
• Supervise, develop & train retail sales associates, drive-thru associates, millwork warehouse associates, and express/millwork delivery associates.
• Responsible to manage & protect drive-thru and millwork inventories; investigate and correct inventory issues.
• Conduct inventory cycle counts as needed.
• Audit and correct all unsafe work activities.
• Supervise all credit return activities for the millwork warehouse.
• Manage maintenance of all delivery and warehouse equipment.
• Recommend inventory items that should be discontinued and items that should be brought into stock.

• High School Diploma, GED, or equivalent experience required.
• Minimum of 1-year in transportation & logistics, dispatch experience.
• Knowledge of Nebraska and surrounding state regulations regarding height and weight maximums preferred.
• Forklift experience, Electronic Logging Devices (ELD) experience a plus.

• DOT certification and valid, unrestricted license preferred.
• Must pass pre-employment drug screen and physical.
• Work morning/evening hours during the week, required weekends.
• Maintenance of regular attendance.
• Ensure dispatch software programs are updated as needed.

• Knowledge of and familiarity with DOT regulations.
• Strong organizational and time management skills.
• Detail oriented.
• Verbal & written communication skills and map/GPS reading abilities.
• Ability to comply with daily changes to deliveries/schedules with a positive attitude.
• Excellent customer service and interpersonal skills.
• Superior problem-solving abilities along with a can-do attitude.
• Ability to work as an individual and as a team to meet delivery goals.
• Willingness to obtain other training if deemed necessary in performance of responsibilities and continuing education.

• Normal office conditions apply and may be performed within a warehouse or production environment.
• Must have clear, close vision for reading and computer work; must be able to sit, stand, walk, balance, stoop, grasp, talk, hear and operate computer keyboard.
• Job may require reaching at or above shoulder level and below waist; occasionally lift/push/pull up to 80 pounds.
• Working conditions are subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.