Counter Sales

Retail Counter Sales & Cashier - Hardware Store

O’Neill, NE

Our client is a respected, family-owned lumberyard and hardware store that has been serving Nebraska communities for generations. They combine small-town values with professional systems—helping builders, contractors, and DIYers source the right lumber, paint, hardware, and building materials with confidence.

This Counter Sales role is perfect for someone who has a background in high-touch customer service—whether in retail, hospitality, or a similar fast-paced environment—and enjoys being the "go-to" person for walk-in traffic. If you are a reliable professional who takes pride in helping people and wants to work in a stable, community-focused environment, this is the role for you!

• Friendly and Approachable:
  You are confident working face-to-face with the public and enjoy building rapport with regular customers.
• Detail-Oriented:
  You take pride in getting orders right and handling transactions accurately.
• Calm Under Pressure:
  You can juggle walk-in customers, phone calls, and tasks at the counter without losing your cool.
• Reliable:
  You understand that being a key member of a small-town team means showing up and being dependable for your coworkers and customers.

• Customer Service
  
  Experience:
  
  Previous experience in retail, bartending, serving, or a similar role where you managed customer needs and handled transactions.
• A Professional Work History:
  We are looking for individuals with a solid work ethic who are looking for a long-term home, not an entry-level or "first job" applicant.
• Interest in the Industry: You don’t need to be a construction expert, but you must have a strong willingness to learn about building materials, hardware, and home improvement products.
• Physical Ability:
  You are comfortable being on your feet all day and are comfortable lifting things up to 30 pounds.

• Serve as the Face of the Store:
  Greet every customer who walks in and provide helpful, "hometown" service to homeowners and DIYers.
• Solve Problems:
  Assist guests with questions regarding merchandise, pricing, and the right tools for their specific projects.
• Manage the Counter:
  Accurately process sales, returns, and special orders using the Point of Sale (POS) system while maintaining a clean and professional showroom.
• Grow (Optional):
  For those interested in advancement, this role offers the opportunity to train and develop the skills needed to move into a Builder/Contractor sales role within 1–3 years.

• Stability: A long-standing, family-owned business where you aren’t just a number.
• Comprehensive Benefits: A competitive package including Health, Dental, and Vision insurance, 401(k) with company match, paid holidays, paid time off, and sick pay.
• Investment in You:
  Our client provides the training you need to master their product lines and grow your career within the building materials industry.
• Employee Discount on products
• Competitive hourly wages plus expected overtime each week (M-F are 7:30-5 pm shifts)

Building Gurus is the leading engaged executive search firm for building product manufacturers, distributors, and dealers. We partner with industry leaders and growth-minded organizations to identify and hire top talent across the building materials industry.