PRADA In-Store Trainer, ION Orchard

Founded in 1913 in Italy, the Prada Group is a world‑leader in luxury, operating in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands and employing people from over 100 nationalities.

Support the Store Manager in bringing the store to full potential, achieving business results and qualitative objectives.

• Identify training needs in line with business priorities.
• Develop training action plans at store and Client Advisor level.
• Plan and cascade training programs in line with global, local, and store priorities.
• Promote a culture of shadowing: observation, feedback, and coaching at all store levels.
• Support Store Leadership in team development and driving performance of individual Client Advisors.
• Leverage in‑store training tools: sessions, coaching, daily briefings, and best‑practice sharing.
• Collaborate with retail functions (Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities.
• Perform team gap analysis, build individual coaching plans, and provide ongoing feedback on progress, performance, and training level.
• Ensure effective Client Journey implementation impacting conversion, clienteling, leather smith mindset, zoning, etc.
• Drive in‑store training initiatives with active shop floor presence.
• Monitor quality, impact, and retention of training content.
• Ensure the Store Team embraces a self‑learning culture, especially Retail Training Digital Tools (Training APP).
• Lead a culture of in‑store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, client experience, clienteling, styling, brand ambassadorship, and high‑end products.
• Follow‑up with individual shadowing on Store Leadership (coach the coach).
• Ensure regular communication with trainees, giving continuous feedback on progress.
• Manage onboarding journey for new hires by facilitating in‑store induction and partnering with HR.

• Ability to understand business needs and create a related action plan.
• Ability to plan a training calendar aligned with the action plan.
• Ability to drive business results and foster a business mindset.
• Proven shadowing ability on different store roles (Client Advisors and Store Leadership).
• Proven experience in public speaking (content creation is a nice to have).
• Ability to embrace and bring learning innovation into delivery methods, both digital and live.
• Experience in training/learning roles applied to the luxury retail business.
• Ability to relate with stakeholders at different levels.
• Excellent verbal communication and strong presentation skills.
• Client, business and KPI focused.
• Detail‑oriented, organized, structured‑thinker.
• Listening skills.
• Self‑motivated, able to think and work independently.
• High teamwork competency.
• Leads by example.
• 2 years of experience in a similar role in luxury retail.
• Fluency in English is a plus.
• Prada enthusiast.
• Coaching certification is a plus.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.