Learning and Talent Development Manager - NoMad Singapore

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at No

Mad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with the Singaporean charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to No

Mad Singapore

The Learning and Talent Development Manager is responsible for designing, implementing and managing training and development initiatives that support the growth of our people and strengthen service excellence across the hotel.

This role plays a key part in shaping the culture of the organisation by ensuring that team members are equipped with the skills, knowledge and behaviours required to deliver exceptional hospitality. The Manager, Learning and Talent Development partners closely with department leaders to identify development needs, deliver impactful training programmes and cultivate future leaders within the organisation.

As custodian of No

Mad’s culture, the role champions the values, behaviours and service philosophy that define the No

Mad experience. The Manager serves as an internal ambassador of the brand, ensuring that every team member understands and embodies the spirit of No

Mad hospitality.

In addition to learning and development, this role also supports the hotel’s talent development and succession planning initiatives, ensuring a strong pipeline of future leaders aligned with the No

Mad culture and brand philosophy.

• Develop and implement the hotel’s learning and development strategy in alignment with organisational goals.
• Design and deliver training programmes that enhance service excellence, operational knowledge and leadership capability.
• Coordinate and facilitate new team member orientation and onboarding programmes, ensuring all new hires are introduced to the No
  
  Mad culture and service philosophy.
• Work closely with department heads to identify learning needs and create structured development plans.
• Collaborate with Hilton corporate and regional offices to implement corporate learning programmes, training standards and leadership initiatives.
• Ensure all mandatory training programmes, including compliance and workplace safety training, are delivered effectively and tracked accordingly.
• Maintain training records and ensure documentation is accurate and up to date.
• Support the development of operational training materials and standard operating procedures.
• Facilitate workshops and training sessions that reinforce the brand values, service culture and the No
  
  Mad way of hospitality.
• Support pre-opening training programmes and help build a strong service culture prior to the hotel’s opening.
• Undertake any other duties or tasks deemed reasonable by the Director of People & Development or General Manager.

• Partner with department leaders to support the development of their teams through coaching and capability building.
• Provide guidance and support to supervisors and managers on team development and training practices.
• Support leadership development programmes designed to strengthen management capability across the organisation.
• Encourage a culture of continuous learning and professional growth across all departments.
• Promote knowledge sharing and collaboration across teams.

• Support the organisation’s talent management strategy, working closely with the Director of People & Development to identify and develop high-potential team members.
• Partner with department heads to identify future leaders and support succession planning for key operational roles.
• Facilitate talent review discussions and assist in the development of individual development plans (IDPs).
• Support initiatives that promote internal mobility and career progression within the organisation.
• Contribute to the development of structured leadership programmes that support the growth of emerging leaders.
• Ensure alignment between the hotel’s talent development…